IT Support Specialist

Overview The Squires Group is seeking a Help Desk Specialist to support an enterprise IT Service Desk within a government‐focused environment. This role serves as the primary point of contact for end users, providing technical support related to hardware, software, and system issues. The ideal candidate will bring strong customer service skills and hands‐on experience supporting corporate end‐user technology.This is a full‐time, hybrid position based in Fairfax, VA.Per contract requirements, candidates must be U.S. Citizens and eligible for a Secret Security Clearance. Preference is given to candidates who currently hold an active Secret Clearance .Responsibilities Provide first‐level technical support to end users via phone, in‐person, and remote channelsInstall, configure, maintain, and upgrade desktop and laptop hardware, peripherals, and softwareTroubleshoot and resolve hardware, software, network, and access issuesPerform new‐hire IT onboarding, including workstation setup and basic user trainingSupport general business technology including user accounts, passwords, printers, conference rooms, wired/wireless networks, and mobile devicesAssist in maintaining network and endpoint security, including email and antivirus administrationDocument issues, resolutions, and status updates using a service desk ticketing systemCommunicate progress and resolution details to users and IT leadershipRecommend system, documentation, or training improvements to address recurring issuesQualifications 3–5 years of experience in IT help desk, service desk, or end‐user support rolesStrong experience supporting Windows 10/11 environments and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)Hands‐on experience imaging and configuring devices using Endpoint Manager, Intune, and Azure ADFamiliarity with a wide range of hardware including laptops, desktops, servers, printers, monitors, and peripheralsExperience using ITSM/service desk ticketing platforms such as ServiceNowExcellent customer service, communication, and time‐management skillsStrong troubleshooting skills with a proactive, problem‐solving mindsetExperience supporting federal civilian or Department of Defense personnel preferredCompensation And Benefits Salary range of $80K-$90K, based on experience, qualifications, location, and certifications. The salary pay range is subject to change and may be modified at any time.Benefits package includes PTO, health, vision, and dental coverage, 401K with some company match, Wellness program, FSA, EAP, and more!Referral Program The Squires Group will pay you for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral .#J-18808-Ljbffr