Customer Service Representative

Company Description Almeida Cleaning Inc. is dedicated to providing professional and reliable cleaning services to our clients. We pride ourselves on maintaining the highest standards of cleanliness and customer satisfaction in every service we deliver. Based in Plymouth, MA, our company values teamwork, integrity, and exceptional service, making us a trusted name in the cleaning industry. Our mission is to create a clean, safe, and welcoming environment for all of our clients. Role Description This is a full-time, on-site role located in Plymouth, MA, for a Customer Service Representative. The role involves providing exceptional customer support by addressing client inquiries, resolving concerns, and ensuring a positive customer experience. Responsibilities include managing incoming calls, emails, and in-person interactions, maintaining detailed customer records, and coordinating with team members to deliver seamless service to clients. Qualifications Proficiency in Customer Service, Customer Support, and Customer SatisfactionStrong understanding of Customer Experience and a commitment to enhancing client interactionsExcellent communication and interpersonal skillsAbility to effectively manage time, prioritize tasks, and work collaboratively in a team environmentPrevious experience in customer-facing roles is an advantageHigh school diploma or equivalent; additional education or certifications in customer service is a plus