Customer Experience Associate
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USA (Remote)ContractEmber Trees is a curated platform for premium hemp-derived cannabis. We’re seeking a customer experience partner to support thoughtful, high-quality interactions across our digital platform. This role is ideal for someone who values clarity, professionalism, and attention to detail in customer communication.Key ResponsibilitiesRespond to customer inquiries with clarity and professionalismSupport order-related questions and platform navigationMaintain consistent tone and brand voice in customer communicationEscalate issues and feedback to internal teams when neededRequirementsStrong written communication skillsCalm, thoughtful approach to customer interactionComfort working with digital platforms and toolsAttention to detail and reliabilityFamiliarity with hemp-derived products or regulated industries is a plusBenefitsFlexible, contract-based collaborationOpportunity to contribute to a premium, experience-led brandMeaningful role in shaping customer perception and trust