Senior Project Manager CCaaS / CRM (Genesys, Salesforce Service Cloud, SAP C4C)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Intellectt INC, is seeking the following. Apply via Dice today!Job Description:We are seeking an experienced IT Project Manager to lead the planning, execution, and delivery of technology initiatives focused on contact center and CRM platforms. This role involves managing project scope, timelines, budgets, and resources while ensuring strong stakeholder alignment. The ideal candidate will proactively identify risks, resolve issues, and ensure projects are delivered on time, within scope, and within budget. The role requires close coordination with cross-functional teams and consistent communication of project status and milestones.Required Skills:Strong experience in Genesis - Contact Center (6 9 years)End-to-end IT Project Management (planning, execution, delivery)Expertise in project planning (scope, schedule, budget, resource allocation)Stakeholder management and cross-functional coordinationRisk management, issue tracking, and dependency handlingStatus reporting and project governanceRequired Qualifications:6+ years of experience in IT Project ManagementProven experience managing contact center technology projectsStrong communication and leadership skillsExperience working in onsite, fast-paced environmentsAdditional Skills:SAP C4C - Cloud for Customer (3 5 years)Salesforce - Service Cloud (3 5 years)Experience with CRM and customer service platformsFamiliarity with enterprise-level project delivery frameworks