Engineering Manager

Overview As Engineering Leader, you drive a digital engineering team focused on real-time, in-person experiences for ambassadors and members. You’ll align engineering, product, and operations to deliver reliable, scalable platforms that power frictionless service at airports and beyond. You shape architecture, influence trade-offs, and mentor engineers to continuously improve performance and usability. This role offers high impact in shaping customer-centered experiences at scale, within a mission-driven company. Compensation / Benefitshybrid work environmentmeals and snacks in officelearning & development stipendcomprehensive healthcarefertility and adoption/surrogacy support401(k) with employer match ResponsibilitiesHire, develop, and grow engineering talent with career development support and performance reviewsLead team execution, ceremonies, and strategic roadmap planning in collaboration with product and operationsPartner with stakeholders to define requirements for real-world ambassador workflowsBuild and evolve systems for real-time, in-person service experiences balancing speed and reliabilityFoster continuous improvement through mentorship, feedback, and data-driven decisionsProvide technical leadership, articulate trade-offs and architectural decisionsDrive engineering and operational excellence with performance, reliability, and usability metricsPromote best practices in testing, documentation, and observability Key requirements3+ years managing and developing software engineersExperience across full software development lifecycle including architecture and system designStrong communication skills for cross-functional collaborationProficiency in modern object-oriented languages and design patternsExperience building cloud-native applications and scalable distributed systemsAble to work across teams to deliver cohesive end-to-end experiencesCuriosity about leveraging technology for human-centered, high-touch service experiencesMotivation for continuous learning and delivering impact at scalestrong communicationcoaching and mentorshipcross-functional collaborationobject-oriented programmingsoftware architecture and designcloud-native applications