Client Solutions Analyst
ARCHIVED
We can't find an active application page for this role right now. It may reopen or be listed elsewhere. Use Next Steps to search for an active apply link and similar live jobs.
Interact with client via e-mail and phoneListen to the client and assist in solving their issueResolve issues as promptly and accurately as possibleTroubleshoot hardware and software related issuesMaintain record of all interaction with clients using CRM SoftwareKeep all client cases up to date and communicate with client all new updatesCoordinate with internal departments to find solutions and resolve issues in a timely mannerBuild and maintain a good working relationship with assigned clientsPrioritize issues as appropriate within the organizationKeeping up to date on the MedEvolve Software, additional products and services, and any changes in the medical industryParticipate in a weekly rotating on-call schedule with other Support Representatives, providing coverage from 5:00-7:00 PM CSTCollege degree or 3 years of relevant experienceSoftware and/or Hardware support experienceExperience in the medical fieldDetail oriented and be able to troubleshoot software and hardware related issuesComputer Skills - Medical Software and MS Office based applicationsStrong communication skills - both written and verbalPatience and composure when communicating with clientsAbility to multitaskExcellent Organizational SkillsExcellent Time Management SkillsStrategic Thinking Skills