Helpdesk Specialist II – San Antonio, TX
CompanyOverviewLeadershipPartnersNewsContact UsSolutionsExperienceContractsPrime Contract VehiclesGSA Multiple Awards Schedule (MAS)Partner VehiclesCareersSearchCompanyOverviewLeadershipPartnersNewsContact UsSolutionsExperienceContractsPrime Contract VehiclesGSA Multiple Awards Schedule (MAS)Partner VehiclesCareersSearchContact Us‹ CareersHelpdesk Specialist II – San Antonio, TXResponsibilitiesHelpdesk Specialist II will provide advanced technical advice and guidance on company technical software and hardware. What you will be doing (but not limited too): Provides Tier I and II technical software, hardware and network problem resolution for clients byperforming problem diagnosis and guiding users through step-by-step solutions or may provideexpertise to solve first and second tier technical support issues for end-users of the organization’sproducts and services. Uses automated information systems to analyze routine situations. Reviews incoming requests, both computer generated and verbal, sort, code and may prioritizefor proper action. Resolves problems or contacts more senior technical support as necessary. Supports users by fulfilling individual requests for information and/or training in the utilization ofthe various databases available. Conducts technical research for source of information required in support of request forinformation related to ongoing programs and proposal efforts. Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. May perform basic PC, PBX, and networksoftware programming. Interacts with other team members, such as network services, software engineering, and/orapplications development to restore services and/or identify and correct the core problem.Required Qualifications HS Diploma with 4 years of relevant experience.(or 2 years experience with an Associatesdegree, 0 years experience with a Bachelors degree or higher) Must be U.S. Citizen Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one Security+ Certified CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program Ability to work in a 24/7/365 environment including holidays Familiar with Service Desk support methodologyDesired Qualifications CompTIA A+ certification or equivalent preferred HDI certification or equivalent preferred Relevant technical certifications preferred Familiar with ITILApply for this JobNameEmailResumeMessageCityState None - Alabama Alaska American Samoa Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Guam Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Marshall Islands Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Northern Marianas Islands Ohio Oklahoma Oregon Palau Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virgin Islands Virginia Washington West Virginia Wisconsin Wyoming 20 Pidgeon Hill Drive, Suite 106 Sterling, VA 20165 Tel: 877–553–3873 Fax: 703–563–2700 E-mail: info@dfusetech.comUEI: ZS5CMPHGBK85Cage: 528V0Facebook X-twitter LinkedinCompanyOverviewLeadershipPartnersNewsContact UsSolutionsExperienceContractsPrime Contract VehiclesGSA Multiple Awards Schedule (MAS)Partner VehiclesCareersSearch© Copyright 2026 Dfuse Technologies, Inc. All Rights Reserved.