DCO Tech

Job Overview Join our dynamic AWS team as a Data Center Technician and become a critical guardian of global cloud infrastructure. You will maintain the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Key Job Responsibilities Perform server rack installations, hardware break‑fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability. Carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services. Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors. Perform on‑call duties and participate in scheduled maintenance and change management activities. Contribute to documentation and process improvement initiatives based on analysis of operational issues. Help interview, train, and onboard new team members. Physical Requirements Lifting and moving material up to 40 pounds each. Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Essential Requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational. Travel frequency will vary based on business needs and operational status of assigned facility. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. A Day in the Life Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution. Show a strong aptitude for troubleshooting and problem solving. Resolve problems at their root and step back to understand the broader context. Maintain service level agreements through proactive issue detection and reporting. Act decisively in the absence of direction or support. Improve effectiveness through process innovation. Basic Qualifications Work a flexible schedule including weekends, nights, and holidays. 18+ months of computer/server hardware troubleshooting or related IT experience. 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair). Preferred Qualifications Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment). Bachelor's degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering, etc.). Industry standard certifications (CompTIA, CCENT, Network+). Understanding of Linux or similar operating systems. Experience training and onboarding of new team members. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits. #J-18808-Ljbffr