UKG Ready Support Consultant

Job Title: HRIS Support Consultant (UKG Ready)Location: Fully Remote Company Size: Small, growing business (~20-30 employees) Industry: HR Technology / Workforce Solutions Salary: $65,000 - $75,000 baseAbout the CompanyA growing HR technology and workforce solutions provider is seeking to expand its support team.The business has been operating for over two decades and has evolved through a recent leadership transition, positioning itself for continued steady growth. Despite its size, the company has built a strong reputation for delivering high-quality HR and payroll support services to a loyal client base.The culture is collaborative and transparent, with a strong emphasis on ownership, initiative, and delivering meaningful outcomes for clients. Team members are empowered to take responsibility and contribute directly to both client success and internal improvement.Role OverviewWe are looking for an HRIS Support Consultant with UKG Ready experience to support a portfolio of existing clients.This is a fully remote position focused on post-implementation support, helping clients maximise their use of the platform across HR, payroll, and time & labour processes.You will act as a key point of contact for system-related queries, troubleshooting, configuration support, and ongoing optimisation.Key ResponsibilitiesProvide day-to-day support for clients using UKG Ready (HR, Payroll, Time & Labour modules)Troubleshoot system issues and recommend resolutions or escalate where appropriateSupport configuration changes and optimisation requestsHelp clients improve workflows across HR, payroll, and workforce management processesDeliver user guidance, training, and documentation to drive system adoptionCollaborate with internal teams to resolve client issues efficientlyBuild strong client relationships through responsive, high-quality supportRequirementsProven experience with UKG Ready (or similar HRIS platforms)Strong understanding of HR, payroll, and time & labour processesBackground in HRIS support, application support, or system administrationStrong problem-solving and communication skillsComfortable working independently in a remote environmentPractical experience is valued over formal qualificationsWhat's on OfferFully remote working with flexible hoursExposure to a variety of client environments and system configurationsCollaborative, supportive team cultureOpportunity for long-term growth within a scaling HR technology businessHiring ProcessInitial interview with senior leadershipInterview with team leadPractical online assessmentFinal team interactionCulture & ValuesThe company operates with a strong focus on:Clear communication and expectationsProactive thinking and continuous improvementAccountability and ownershipDelivering measurable client impactTeam collaboration and supportDarwin Recruitment is acting as an Employment Agency in relation to this vacancy.