Associate Lab Computing Analyst

Job Title: IT - Service - Associate Lab Computing Analyst Location: San Juan, PR Shift:8am-5pm Duration: 8-Month Contract (Potential for Extension or Conversion) Pay Rate: $13.47/hr Benefits: Weekly pay, Medical, Dental, and Vision coverage Work Model: Fully Onsite Responsibilities: Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation Implements customer specified benchtop computing design and processes Administers and assures connectivity of customer’s Windows based platform Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications Manage On-boarding, retirement and relocation of equipment Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc. Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner Ensures adherence to client’s corporate policies through periodic reporting and compliance programs Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues Follow documented procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment Submit weekly Engineer reports to the team lead by COB on the last business day of the week Acts as Liaison for software/hardware related inquiries Escalates IT issues that are not resolved PKI Lab IT analysts Participates in client team meetings Escalates delivery concerns to the team lead Critical Skills: Excellent customer service skills complimented by an ability to listen to and interpret client requests. Ability to troubleshoot complex technology issues. Strong verbal and written communication skills. Ability to identify, track and complete tasks for multiple projects under prescribed timeframes Basic Qualifications: Associate degree or relevant industry experience. One year of deskside experience including (but not limited to); Windows technologies, networking, remote computing, and backup systems. IT experience, min 2-3 years of experience, Pharma GMP background preferred, Preferred Qualifications: Experience with scientific instrumentation Experience in Life Science environment #TMN