Sales Support Specialist

Sales Support/Billing SpecialistAt IDI, we deliver innovative identity intelligence solutions. Our proprietary technologies and advanced analytical capabilities empower organizations to operate with confidence, providing real-time identification and location of individuals, businesses, assets, and their interrelationships. With a focus on identity verification, risk mitigation, due diligence, fraud detection and prevention, regulatory compliance, and customer acquisition, our intelligent platform, CORE, caters to organizations of all sizes, transforming data into intelligence for frictionless commerce, safety, and reduced fraud.IDI is seeking a bright, highly motivated individual with an analytical mind for our Sales Support Team that can handle a variety of attention to detail required tasks in a fast-paced high-volume environment. Our Sales Support/Billing Specialists support the entire Sales Team through CRM administration and management, lead qualification, reporting, billing, A/R and drive automation projects to further streamline the departments operational efficiency and improve the functions control environment.What You Will Do:Serve as the front end, main point of contact for the Sales Team and liaison between the Sales Team and other internal departmentsWork directly with the Sales Team on a daily basis to fulfill their requests, which may include processing applications, assisting customers, process contracts, etc.Manage the monthly invoicing and accounts receivable process, which may include manual data entry, reviewing and assessing late fees or credits due, manual billing adjustments and invoice distributionWork directly with customers on a daily basis, which may include processing customer payments via credit card or ACH, updating billing contact information, invoice explanations, and collection calls on past due balancesWork collaboratively with the Operations Team, management, and other departments to ensure superior customer serviceCoordinate with Sales and Client Support Teams to ensure timely and accurate billingAssist with applying customer cash receipts and researching reconciliation items and unapplied cash on a regular basisResearch internal and external questions regarding billing, invoicing, payments, and account balances as well as investigate and resolve customer invoice disputesParticipate in billing set up and implementation for new accounts that require electronic and/or custom billingMaintain accurate, up to date, properly stored account / implementation notes and records pertaining to customer billingPerform weekly metric reporting, ad-hoc reporting, and other special projects as neededPerform other related duties as assignedWhat You Bring:2-3 years of related work experience preferredMust have strong organization, communication, and multi-tasking skills with an ability to prioritize tasks and work well in a fast-paced environmentInvoicing and receivables proficiency with computerized accounting systemsAbility to handle a high volume of workload with extremely strong attention to detailMS Excel experience with ability to develop and analyze reports along with knowledge of v-look up, queries, functions, and reportsMS products (Word, Outlook, etc.)Experience with QuickBooks EnterpriseExperience with Salesforce preferredBachelor's degree preferredIDI offers excellent benefits including opportunity for a 401K and generous company match, flexible PTO policy, medical, dental and vision coverage, commuter benefits, in-office healthy snacks, team events and more.IDI is proud to be an equal opportunity employer