Client Support & Resource Navigation Intern

Reports To: Multi-Service Program Specialist Location: PRAB Multi Services Center, East Brunswick, NJType: Unpaid Internship 15-30 hours/week (based on university program requirements) Fall, Spring, or Summer SemesterPosition SummaryThe Client Support & Resource Navigation Intern helps PRAB's Multi Services Center meet the day-to-day needs of low- and moderate-income Middlesex County residents whose needs fall outside of PRAB's core programs. Interns assist clients with form completion, benefits access, basic service navigation, and resource referrals. Interns gain hands-on experience supporting individuals and families through diverse needs including health, housing, food security, employment, and legal navigation.This internship is ideal for students pursuing Social Work, Human Services, Public Health, or Psychology who want to grow their skills in community-based systems, equity-focused service delivery, and social services navigation.Internship Hours15-30 hours/week, based on university program requirements and flexible across 2-4 days (between 9:00 am-5:00 pm). Must be available at least two consistent days per week. In-person participation is required.Key ResponsibilitiesGreet and assist walk-in clients or callers using intake forms and guided needs assessmentsSupport clients with applications and forms for:Medicaid/NJ FamilyCareSNAP/WICUnemployment or disability benefitsUtility assistance (e.g., LIHEAP, NJ Shares)Housing supports (e.g., rental or Section 8)School registration, employment applications, and job portalsTranslate or write letters in English and Spanish (non-legal)Support clients in creating email accounts and accessing online portalsRefer clients to partner agencies for legal, mental health, optometry, domestic violence, or financial assistanceUpdate MSC's Menu of Services and help compose an internal resource binderHelp prepare outreach materials and follow up with clients from eventsMaintain client service logs using intake formsParticipate in weekly supervision and case review with MSC staffIdeal CandidateBilingual in English and Spanish - highly preferredPursuing a degree in Social Work, Human Services, Public Health, Psychology, or a related fieldCulturally competent and comfortable working with diverse populationsStrong communication and documentation skillsReliable, compassionate, and detail-orientedFamiliar with Microsoft Office and internet-based service systemsWhat You'll GainFrontline experience working with individuals navigating complex needsSkills in intake, service navigation, outreach, and documentationExposure to real-world applications of public benefit systems and human servicesOngoing supervision and mentorship from a trained program specialistEligibility for a final evaluation, verification of internship hours, and letter of recommendation