C++ Engineer Telecom & Contact Center Solutions

Role: Senior C++ Engineer Telecom & Contact Center SolutionsLocation: Sunnyvale, CA/ Austin, TXJob Type: FulltimeJob DescriptionWe are looking for a highly skilled Senior C++ Developer with 7+ years of hands-on experience in building, enhancing, and supporting telecom and contact center solutions. The ideal candidate should have strong expertise in C++ development, solid understanding of telecommunication protocols, and experience working with contact center platforms in high availability, real time environments.Key Responsibilities• Design, develop, and maintain high performance C++ applications for telecom and contact center systems• Work on real-time, multithreaded, and distributed systems with high reliability and low latency requirements• Develop and integrate solutions involving call control, media handling, and session management• Implement and support features related to IVR, ACD, CTI, call routing, recording, and analytics• Integrate telecom applications with SIP-based networks, PSTN, VoIP, and third party systems• Debug complex production issues, perform root cause analysis, and provide permanent fixes• Collaborate with system architects, QA, DevOps, and cross functional teams• Ensure adherence to coding standards, performance benchmarks, and security guidelines• Participate in design reviews, code reviews, and technical discussions• Mentor junior developers and contribute to technical best practicesRequired Technical SkillsCore Skills• Strong proficiency in C++ (C++11/14/17)• Solid experience with Linux/Unix environments• Expertise in multithreading, memory management, IPC, and socket programming• Strong debugging skills using tools like gdb, valgrind, core dump analysisTelecom & Contact Center Domain• Hands-on experience in Telecom and Contact Center domains• Strong understanding of telecom protocols:• SIP, RTP/RTCP, SDP• SS7, ISDN, PRI (good to have)• Experience with VoIP architectures and call flows• Knowledge of Contact Center solutions such as:• IVR, ACD, CTI• Call routing, call recording, workforce management• Experience integrating with CRM systems and external APIsPlatforms & Tools (Any of the below is a plus)• Experience with platforms such as Genesys, Avaya, Cisco, NICE, Amazon Connect, or similar• Familiarity with REST APIs, JSON, XML• Build tools: Make, CMake, GCC• Version control: Git / SVN• Exposure to Docker, Kubernetes, CI/CD pipelines is a plusSoft Skills• Strong analytical and problem solving abilities• Good communication skills and ability to work with global teams• Experience working in Agile/Scrum environments• Ability to handle production critical systems and on call support