Senior Program Lead – CX Testing

Opportunity: Sr.Program Lead – CX TestingEmployment Type: Full-time, W2 employment; Exempt, salaried; Eligible for paid benefitsOpportunity OverviewSD Solutions is seeking a capable and experienced Sr. Program Lead – CX Testing to provide support at IRS (Internal Revenue Service). This individual will be hands-on designing, developing and building test data sets, test plans, executing UAT and defect tracking and reporting as well as leading a multidisciplinary team integrating with other contractors and Government employees to strengthen key roles, that the IRS undertakes to fulfill its mission.Qualifications5 years testing experience, with CCXP, UX design and usability testing. Expertise in optimizing designs through user research, analytics, and usability testing.Ability to diagram interactions using various tools including site maps, flowcharts, and concept design.Develop complete wireframes and functional specs outlining user interface goals with an emphasis on simplicity and ease-of use.Experience in defining user requirements, requirements traceability matrix, business process analysis and system analysis to move to digital services;Experience in facilitating prioritization sessions and executive briefings;Knowledge and experience in Lean Business Case development; process improvements and implementation; and in problem solving.Work effectively with marketing, product owners, architects, and UX designers from requirements analysis, development and design, implementation and reviews.Other Skills: Splunk, IBM Rational Suit, JIRA, Tableau, Excel, PowerPoint, CLM Subject Matter Experts (SME) with a proven delivery track records developing filters and reports out of CLM for statuses, system and product performance and tracking.ResponsibilitiesManagement of multiple teams and act as the team lead for customer experience testing and other various testing activities.Participate in meetings with the government and support solution development activities.Provide overall management support to ensure all projects move together toward meeting established goals and objectives.Utilize expert communication skills needed to direct the skilled technical resources and report on the technical progress, issues and problem areas as well as write and review technical documents.Employment TypeFull-time, W2 employmentExempt, salariedEligible for paid benefitsClearance, Citizenship, and Work LocationClearance requirement: Active IRS MBI is a MUST.Must be U.S. CitizenWork Location: RemoteEqual Opportunity EmployerSD Solutions, LLC is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.Whenever possible, SD Solutions provides reasonable accommodation for qualified individuals with disabilities to the extent required by law.Candidate Referral Fee ProgramSD Solutions wants to reward you for helping us identify qualified, talented professionals to join our team. Send us your friends and professional connections and we will reward you with a cash bonus!To submit a qualified referral, please visit our website. You will need to send the candidate’s contact information and/or resume to SD Solutions and include "Candidate Referral" in the subject line. Your referral must be an active candidate interested in new opportunities. You must include the candidate's full name and contact information (i.e., email address and phone number).Please https://www.sdsolutionsllc.com/candidate-referral-fee-program/ for more details of the Candidate Referral Fee Program.