Customer Service Sales Manager

divh2People Drive Our Success/h2pAre you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members drive and optimism. Together we can make a difference in the financial future of our communities. Apply today!/ph3General Summary/h3pResponsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch./ph3Direct Reports/h3pThe incumbent supervises Relationship Bankers and all Operations staff (depending on the branchs staffing requirements)/ph3Essential Functions/h3pService and Sales Responsibilities:/polliInteract in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service/liliEnsure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements/liliResponsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements/liliEstablish and manage achievement of assigned team and individual sales production goals/liliCollaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services/liliSupport business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals/liliMay register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions/liliRepresent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate/li/olpOperations, Management Administration Responsibilities:/polliDirect the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch/liliEnsure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies/liliEnsure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications/liliPerform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization/liliEnsure performance reviews/evaluations of the branchs non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities/liliRecommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc./liliMay serve as Safety and/or Security Officer for the branch/li/olh3Qualifications/h3ulliCollege degree a plus./liliThree to five years experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions./liliThorough knowledge of bank policies and procedures./liliGeneral knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures./liliDirect sales experience desired./liliComputer experience (Microsoft Word, Excel, Outlook) required./liliGood management skills with emphasis on planning, organization and scheduling./liliExcellent verbal and written communication skills./liliBi-lingual English and Chinese (Mandarin or Cantonese) preferred./li/ulpOther Details/pp$29.33 – $33.65 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus./ppCathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k)./ppCathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law./p/div