Computer Technician (Helpdesk)
Position Summary: Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through. Job Responsibilities:
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
Assists in coordinating audiovisual setups and video conferencing support
Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Collaborate and assist with other areas of the IT department on projects and initiatives
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
Participate in after-hours (evening & weekend) on-call rotation
Travel to remote locations to provide support, as needed
Perform other duties as assigned
Ability to lift 50 pounds Note
As a member of the technology team, they need the ability to be contacted to respond to requests incidents.
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Schedule:
8 hour shift
Ability to Commute:
Ocoee, FL 34761 (Required)
Ability to Relocate:
Ocoee, FL 34761: Relocate before starting work (Required)
Work Location: In person