F&B Operations Manager

Casa Madera is a coastal-inspired dining experience where the spirit of the Riviera Maya meets elevated Mexican cuisine. The menu celebrates fresh, thoughtful ingredients, warm flavors, and dishes rooted in tradition while embracing a sense of ritual, grounding, and connection.Designed to feel like a retreat from the everyday, Casa Madera blends soulful energy, handcrafted cocktails, and an atmosphere that moves effortlessly from relaxed to refined. Every moment is meant to feel immersive, intentional, and touched by the elements.Casa Madera has locations in Toronto and West Hollywood, each offering its own interpretation of this coastal Mexican escape.Position DetailsDepartment: ManagementEmployment Type: Full-Time, ExemptReports To: General ManagerWhy this roleThe F&B Operations Manager plays a critical role in translating brand standards and operational expectations into consistent daily execution. This role is ideal for a hospitality leader who thrives on hands-on leadership, enjoys developing teams, and wants to build strong operational fundamentals while growing within a dynamic restaurant group.Job SummaryThe F&B Operations Manager reports directly to the General Manager and is a key leader in the execution of daily F&B operations, ensuring each guest interaction consistently meets the brand's elevated service standards. This role provides hands-on leadership to a designated team of employees, supports service execution across departments, and partners closely with the General Manager and Executive Chef to control costs, drive revenue, and support the continued growth of the business.Key ResponsibilitiesTeam Leadership & DevelopmentRecruit, train, and retain high-performing team members across operations and culinary teams.Conduct performance reviews, document coaching, and support employee growth and development.Lead by example by modeling brand standards and fostering a positive, accountable team culture.Oversee scheduling, staffing, and daily team performance.Operational ExcellenceDevelop working proficiency across all front-and-back-of-house functions.Ensure compliance with all health, safety, and sanitation regulations.Oversee daily venue operations, including administrative duties, maintenance, and repairs.Approve service comps and voids in accordance with company policies.Brand Standards & Guest ExperienceMaintain consistent service and presentation across all food, beverage, and guest touchpoints.Conduct regular venue walkthroughs to ensure brand and "mint condition" standards are met.Address guest concerns promptly and professionally.Support enhancements to service standards, menus, and guest engagement practices.Marketing, Financial & Business SupportSupport marketing initiatives and business development efforts, including VIP and promotional programs.Assist with inventory and labor management to control costs and reduce waste.Support budgeting, forecasting, and P&L oversight.Ensure proper handling of cash, tips, and financial controls, and assist with audits.QualificationsBachelor's degree in business, hospitality or related field, or equivalent experience.Three to five years of management experience, preferably in upscale dining or lifestyle hospitality.Strong knowledge of food and beverage operations, health regulations, and liquor laws.Excellent communication, organizational, and multitasking skills.Passion for hospitality and delivering exceptional guest experiences.Proven ability to lead teams and build strong working relationships.Flexible availability, including mornings, weekends and holidays.Ability to lift, carry, push, or pull up to 35 pounds.Ability to stand, walk, or sit for extended periods.Manual dexterity to operate restaurant equipment and perform daily tasks.Benefits & PerksMedical InsuranceDental InsuranceVision insurancePaid Time Off (PTO)Life insuranceOpportunities for professional growth and developmentBenefits eligibility and details may vary by position and location.Equal Opportunity EmployerWe are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, veteran status, or any other characteristic protected by applicable law.If you require a reasonable accommodation to complete the application or interview process, please contact Human Resources at humanresources@noble33.com. We are committed to providing reasonable accommodations in accordance with applicable law.J-18808-Ljbffr