Client Success Manager - Fully Remote

Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work — not an arbitrary salary cap?We're growing fast and we need driven people who want to grow with us.Who We Are Richard Yu is an online business coach with:100K+ subscribers on YouTubeA growing personal brand on InstagramWe're a high-performance team, rooted in service that moves fast, holds each other accountable, and celebrates results. Our clients transform their lives — and so do the people on our team. We're building a world-class education platform to help people turn their knowledge into income through coaching and consulting.The Opportunity This is arevenue-share position . That means your income is directly tied to your effort and your results. Our top performers earn$8,000–$12,000+ /monththrough base pay plus commissions on renewals, upgrades, referrals, and collections.If you want a comfortable 9-to-5 with a fixed paycheck, this isn't it. If you want to build something, earn what you're worth, and grow alongside a company that's scaling — read on.What You'll DoOnboard new clientswith energy and clarity — their first impression of us is youRun daily 1:1 coaching callson Zoom to hold clients accountable, celebrate wins, and push through plateausHost weekly group coaching sessions , answering questions and driving momentumHandle renewal and upgrade conversations— you'll be trained on our sales framework and expected to convertManage difficult conversationsincluding retention, refund requests, and churn reduction — with professionalism and composureMessage clients dailyacross platforms to keep them on track and engagedCreate training videos and worksheetsto continuously improve our client experienceReport dailyacross Slack, CRMs, and spreadsheets with high attention to detailWhat We're Looking For Non-negotiables:Fluent, articulate English — spoken and written. You'll be on camera daily. Presence and clarity matter.Sales experience — you understand how to guide a conversation toward a decisionCoaching or mentorship experience — 1:1 and group settingsDigital marketing knowledge — Instagram, Facebook, TikTok, organic content creationFull-time availability, 8AM–6PM EST, Monday–FridayBased in North America, Europe, or South AfricaFamiliar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms — or able to learn them fastThe mindset we hire for:You're coachable. You don't just accept feedback — you act on it immediately.You think fast and adapt faster. The role will evolve and you'll evolve with it.You're an entrepreneur at heart — you treat your client portfolio like your own businessYou're willing to put in long hours when it matters, because you know the payoff is worth itYou take ownership. Excuses aren't part of your vocabulary.This Is NOT For You If:You have another full-time job or side commitments that divide your focusYou need heavy hand-holding or a rigid script to feel confidentYou crumble under pressure or resent being pushed to improveYou're looking for a stable salary regardless of outputWhat You Get$8,000–$12,000+ /monthearning potential (base + commission)Commission on renewals, upgrades, referrals, and collectionsRemote, flexible work environment with a high-performance cultureReal mentorship and training — we invest in your growthA front-row seat to a scaling online education company#J-18808-Ljbffr