Customer Service Rep_Dispatcher

Customer Service Rep_DispatcherPflugerville Office Building - Pflugerville, TX 78660OverviewPosition Type Full Time Category Customer ServiceDescriptionSupport Lauren Concrete by providing a "World Class Experience" within Customer Service Department. Dispatching of trucks in accordance with customer needs including scheduling and order-taking as needed. Responsible for providing a high level of customer service and delivery productivity.Job-Specific FunctionsEnsure compliance of company safety regulations and policiesDispatch trucks in accordance with customer needs.Provide a high level of customer service.Communicate with customers, plant operators and truck drivers.Coordinate scheduling with customer service representatives and operationsEfficiently and productively allocate resources across the day.Other FunctionsSupport a positive and productive work environment and demonstrate a positive example for others.QualificationsKnowledgeConcrete productionConcrete deliveryConcrete schedulingConcrete dispatchConcrete placementSkillsQuick to assess a situationDecisive in problem solvingVision: Ability to read computer screensSpeech/Hearing: Ability to communicate via telephoneManual Dexterity: Ability to operate computers and radios.Physical Mobility: Ability to sit, stand, walk, and climb stairs.Computer Skills: Experience with CommandBatch, CommandConcrete (dispatch), CommandOptimization, and TrackIt is preferred.Microsoft Office (including Excel, Word and Outlook).AbilityRepresent Lauren Concrete in a professional manner in a variety of settings and circumstancesUnderstand complex functions, procedures, and processesExpress oneself clearly and conciselyAccept responsibility for quality and accuracy of personal workStrong attention to detail and effective interpersonal skillsMust be able to multi-task in a high stress, fast paced environmentAbility to work flexible shifts including nights, weekends, and overtime.Ability to perform job functions with minimal supervisionEducation/ExperienceOne year of dispatching and customer service or similar or related experience.Valid State of Texas driver's license required along with a "violation-free" Department Motor Vehicle record, valid automobile liability insurance policy that meets or exceeds required limits of liability coverage.