Transport Liaison Coordinator

OverviewJob SummaryThe Transport Liaison Coordinator is responsible for supporting and coordinating patient transport activity between hospital transfer centers and Air Methods' Communications Center. This role serves as an operational liaison to facilitate timely, efficient, and protocol-aligned patient movement by assisting the Transfer Center Coordinators by initiating the flight request to the appropriate communications center, monitoring transport status, and communicating updates throughout the transport lifecycle. The position ensures accurate documentation within Flight Vector and other designated systems, analyzes transfer center data to identify trends and improvement opportunities, and collaborates with internal stakeholders to enhance coordination, service delivery, and patient outcomes. The role operates independently while aligning with organizational goals and reports to the Sales Enablement Manager.Essential Functions and Responsibilities include the following:Serve as a liaison between hospital transfer centers and Air Methods communications center to facilitate timely and efficient patient movement.Monitor and review patient movement within the hospital transfer center and ensure appropriate mode of transport is followed based on mutually agreed upon protocols.Support initiation of air transport requests into Air Methods communications center.Monitor and communicate air transport status updates with the transfer center with status updates throughout the transport process.Accurately document status updates using Flight Vector or other designated systems, ensuring data integrity and operational transparency.Analyze transfer center data to identify trends and opportunities for optimizing transport decisions, with a focus on process improvement and positive patient outcomes.Operate independently while aligning with organizational goals and collaborating with the Sales Enablement Manager to support strategic initiatives.Contribute to process improvements by identifying inefficiencies and recommending solutions that enhance coordination and service deliveryBuild and maintain strong relationships with hospital partner and internal Air Methods stakeholders, provide an elevated level of professionalism and customer serviceOther duties as assignedAdditional Job Requirements