IT Support Engineer

1. About Our Client: The organization operates in the B2B technology research and guidance sector. It addresses the challenge technology buyers face in making informed purchasing decisions by providing trusted research, practical guidance, and connections to leading technology brands. The organization supports a global team and manages numerous media brands and newsletters, extending its reach internationally.2. About the Opportunity: The Senior IT Support Engineer plays a vital role in ensuring reliable technology support throughout the organization. This position is responsible for managing daily IT support tasks, resolving complex technical issues, and leading strategic IT projects. The role contributes to maintaining employee productivity and securing company systems across various platforms.3. Responsibilities:Manage day-to-day IT support including ticket handling and troubleshooting.Act as a technical point of contact for complex or unfamiliar issues.Collaborate with the IT team to coordinate priorities and support practices.Configure and support networks, Google Workspace, device management, and cloud systems for Mac and Windows.Enhance onboarding, offboarding, security, and access management processes.Oversee hardware procurement, inventory, shipping, repairs, replacements, and upgrades.Manage technology vendor relationships to ensure reliable service.Identify recurring issues and process gaps, recommend improvements, and lead related projects.4. Requirements:Minimum of 4 years of IT experience across end-user support, security, networking, remote environments, and access management.Experience with SaaS environments, Office 365 or Google Workspace, Slack, MDMs, supporting 100+ users.Proficiency supporting both Mac and Windows end-user environments.Strong troubleshooting and critical-thinking skills to resolve unfamiliar issues.Strategic mindset with ability to recommend improvements for IT operations.Demonstrated ownership, judgment, and effective communication with diverse audiences.Organized and detail-oriented with capability to manage multiple priorities.Ability to adapt quickly in a fast-paced environment and pivot strategies as needed.5. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.6. Benefits & Perks:Career growth opportunities through mentorship and leadership programs.Flexible scheduling with options for partial Fridays off.Remote-first work culture.Flexible paid time off.Health insurance including medical, dental, and vision coverage.Life, AD&D, short-term, and long-term disability insurance.401(k) retirement plan with company match.Paid parental leave.Wellness perks including mental health and fitness reimbursements.Pet insurance.Speaker series bonuses.Book reimbursement program.Milestone celebration contributions.In-office catered lunches for onsite employees.7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.