Release Manager

Role Description As a Release Manager, you will support the delivery of high-impact software releases within a cloud-based SaaS environment. This role is responsible for coordinating end-to-end release activities, ensuring alignment across engineering, operations, and business teams. You will apply program management best practices to drive successful, high-quality releases while maintaining a strong focus on customer experience, operational efficiency, and continuous improvement. Plan, coordinate, and execute software releases, patches, and system changes in a SaaS/cloud environment Develop and manage release schedules, ensuring adherence to defined processes, data standards, and integration requirements Identify cross-functional dependencies, risks, and impacts across multiple programs and proactively mitigate issues Collaborate with engineering, product, operations, and support teams to ensure smooth and stable deployments Communicate release plans, requirements, and risks clearly to stakeholders and partner teams Escalate blockers and drive resolution to keep releases on track Partner with customer-facing teams to translate technical updates into clear release communications Monitor release performance metrics and drive continuous improvement initiatives Support enterprise compliance environments, including regulated cloud frameworks Build and maintain strong cross-functional relationships across teams Qualifications 5+ years of experience in release management, program management, or a related role Experience supporting regulated cloud environments (e.g., FedRAMP Moderate or High) Strong project and program management skills with the ability to drive initiatives to completion Experience working cross-functionally with engineering, product, operations, and support teams Ability to identify dependencies, manage risks, and remove blockers proactively Strong communication skills with the ability to explain complex information clearly Experience managing release schedules and troubleshooting data or system integration issues Customer-focused mindset with the ability to balance speed, quality, and business impact Requirements Experience working in SaaS or cloud operations environments Familiarity with operational analytics and monitoring tools Exposure to scripting or query languages (e.g., Splunk Processing Language) Experience incorporating AI tools to improve efficiency and workflow outcomes Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) Tools & Technologies Jira, Confluence Slack Salesforce Airtable Splunk (or similar monitoring/log analysis tools) Benefits If you’re excited about this role and ready to grow with a team that values ambition, ideas, and impact — we’d love to hear from you. 👉 Apply now and start building your journey with Vailexa.