Information Receptionist (Lodging Clerk)

Information Receptionist (Lodging Clerk) The Battle Creek VA Medical Center is currently recruiting for an Information Receptionist (Lodging Clerk) within Acute Hospital Clinical Service. This position will report to the Health Systems Specialist for the Associate Director of Patient Care Service.Incumbents will exercise excellent customer service, resourcefulness, initiative, and sound judgment in carrying out the following duties and responsibilities:Serving as a central point of contact to provide explanations of requirements, regulations, and procedures in the Lodging area.Providing direction in the registration, clearances, and discharge process.Maintaining calendars and coordinating reception of mail, and telephone calls to ensure a smooth flow of business.Initiating contact for medical and/or psychiatric emergencies.Conducting tours of the lodging facility, and conducting safety rounds of the area.Providing administrative support to lodgers.Ordering supplies and linens.Providing support to assigned areas when there are no lodgers, according to limitations.Performing other duties as assigned.Work Schedule: Monday - Friday 12:00 a.m. - 8:00 a.m. Hours may be rotated or extended based on the needs of the Medical Center and our Veterans.Virtual: This is not a virtual position.Position Description/PD#: Information Receptionist (Lodging Clerk)/PD93122ARelocation/Recruitment Incentives: Not AuthorizedCritical Skills Incentive (CSI): Not AuthorizedPermanent Change of Station (PCS): Not AuthorizedRequirements Conditions of Employment:You must be a U.S. Citizen to apply for this job.All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.Selective Service Registration is required for males born after 12/31/1959.Subject to background/security investigation.Selected applicants will be required to complete an online onboarding process.Acceptable form(s) of identification will be required to complete pre-employment requirements.Effective May 7, 2025, drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/06/2026.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.For a GS 4 position you must have served 52 weeks at the GS 3. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience and/or education as described below:General Experience: 1-Year - Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled and/or Education 2-years above high school.Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 3 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: clerical or office work.OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years above high school.You will be rated on the following Competencies for this position:Customer ServiceFlexibilityIntegrity/HonestyInterpersonal SkillsReasoningSelf-ManagementTeamworkExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.For more information on these qualification standards, please visit the United States Office of Personnel Managements website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education Educational substitution for experience - Education 2-years above high school. A transcript must be submitted with your application if you are basing all or part of your qualifications on education.Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.Additional Information:Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.This job opportunity announcement may be used to fill additional vacancies.