Veterinary Customer Care Representative

Home with DignityCare Coordinator - Veterinary Customer Care RepresentativeJoin the compassionate team at Home with Dignity, a trusted nationwide mobile veterinary practice devoted to in-home euthanasia services. We're seeking a compassionate Care Coordinator to serve as the guiding voice for families during one of life's most tender moments. This is a remote position, but candidates must be located in the Mountain or Central U.S. time zones to align with our operations and client scheduling.This isn't just a job-it's a mission. From home, you'll provide comfort and guidance, schedule appointments, and ensure seamless coordination with our veterinarians. Your compassion will help families say goodbye with peace, dignity, and love.What You'll Do:Be the first point of contact: Answer calls with warmth, compassion, and professionalism.Provide guidance: Support families by addressing questions and gently explaining the euthanasia process.Coordinate care: Collect essential medical details and schedule in-home visits across multiple veterinarians' calendars.Foster trust: Build strong connections with families while ensuring seamless communication with veterinary staff.Collaborate: Work closely with veterinarians, the Regional Operations Supervisors, and other team members to ensure every appointment is handled with care.Go the extra mile: Support clients and veterinarians with empathy, patience, and dedication.What We're Looking For:Location: Must be based in the Mountain or Central Time Zone.Experience: At least 2+ years of customer service and direct veterinary/front-desk experience.Empathy: Ability to hold sensitive, emotional conversations with care.Communication skills: Clear, professional, and compassionate interpersonal style.Organization: Strong multitasking ability in a fast-paced environment.Tech-savvy: Comfortable with digital tools, scheduling systems, and adapting to new platforms.What We Offer:Starting at $16-$19/hr (based on experience)Flexible part-time and full-time schedules availableBonus opportunitiesComprehensive benefits:Medical, dental, and vision insuranceShort- and long-term disabilityLife insurance401(k) with company matchEmployee Assistance Program (including access to licensed social workers)Paid time off and more!Join Home with Dignity and be part of a team that brings comfort, compassion, and dignity to pet families nationwide. Your role will have a lasting impact, providing one of the greatest final gifts a pet can receive.