Quality Complaint Specialist

Pay Rate: up to $32/hr on w2 (No C2C or 3rd parties)Location: Onsite in San Diego, CARegularly monitors Complaint Handling inbox for new complaints and adverse event reportsGenerates complaints in the eQMS and adds data inputs to Master Complaint TrackerAttaches all relevant files and reports for the complaint to the eQMS e.g. PC/AE reports, Follow-Up communications, Reportability Assessments, log files etc.Organizes and generate Complaint folders in SharePoint to help with investigations and collaboration activitiesPerforms DHR review for Complaint investigationsUpdates Complaint investigation summary with administrative information including complaint number, PC/AE report information, Device information etc.Skills:Knowledge of QSR’s and their applicationComplaint handling experienceAbility to work proactively and cooperatively with managers and operational staff to solve quality problemsAbility to manage multiple responsibilities with a high degree of self motivationGood written, oral, and interpersonal English communication skillsAbility to use Microsoft Word and Excel applications