Assistant Store Manager - Westchester Mall

Assistant Store Manager (Full-Time) Location: The Westchester Mall Reports to: Store Manager Overview As a Mavi Assistant Store Manager, you support the Store Manager in running the store smoothly. You help lead the team, keep daily operations on track, and make sure both the sales floor and backroom are well-managed. You coach team members, solve problems on the spot, and help deliver a great experience for every customer while representing the Mavi brand. What Makes a Great Mavi Assistant Store Manager? Supportive Leadership Acts as a right hand to the Store Manager, setting the tone on the floor Takes ownership when leading shifts and supports team accountability Customer-First Focus Delivers genuine, personalized service that builds lasting relationships Encourages the team to go above and beyond to exceed expectations Operational Confidence Confident managing store routines—opening, closing, stock, and VM Keeps the floor running smoothly while balancing back-of-house needs Team-Oriented Approach Builds trust and camaraderie by working shoulder-to-shoulder with the team Gives real-time feedback, celebrates small wins, and promotes team spirit Solutions-Driven Mindset Handles challenges calmly and finds practical, on-the-spot solutions Takes initiative to improve systems and streamline daily operations Clear & Encouraging Communicator Communicates with clarity, positivity, and purpose Bridges the gap between team and leadership with transparency and approachability Brand Enthusiast Embodies the Mavi lifestyle with pride—Fit, Fabric, Foundation Passionate about product knowledge and brings the brand to life on the floor Key Responsibilities Lead the team to deliver an outstanding customer experience and drive sales Coach team members in selling techniques, storytelling, and upselling Oversee inventory flow: receiving, replenishment, and stock accuracy Own BOH organization and stockroom efficiency (dedicated weekly hours) Take the lead on visual updates and monthly floor refreshes with the key-lead Manage RTVs and support integration of online returns Assist with reporting, inventory requests, and system updates Ensure product availability and fitting room standards are consistently met Open and close the store; act as Manager on Duty (MOD) as needed Collaborate with HQ teams for inventory and product-related matters Ensure team members complete all required training and product launch briefings Manage store supply orders Required Skills & Qualifications 3+ years of experience in a retail leadership or key-holder role Strong understanding of store operations, visual standards, and inventory processes Proven ability to coach and develop others in a fast-paced retail environment Excellent communication and interpersonal skills Customer-service mindset with a strong attention to detail Passion for fashion and a genuine interest in denim and lifestyle brands Reliable, adaptable, and solutions-oriented under pressure Flexible availability, including evenings, weekends, and holidays Proficient computer skills including Microsoft Office (Excel, Word, Outlook). Ability to stand for extended periods of time and lift/move objects weighing up to 40 pounds. Job Type: Full-time Pay: $25.00 - $27.00 per hour Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Work Location: In person