Dispatch Manager

As a Dispatch Manager, you will be responsible for efficient planning and execution of liquid product delivery as well as generation, coordination and execution of all deliveries and service work. What We Offer: Competitive Compensation - Including an annual bonus plan, and 401k company matched up to 4%. Flexible Benefits Plan - in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs Paid Vacation - Plus an annual option to purchase additional vacation, too Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program Your Responsibilities: Ensures alignment of team and individual goals, focusing on change and continuous improvement initiatives to achieve business objectives Provides clear direction and leadership for the business by establishing and regularly communicating performance expectations and results with multiple teams throughout the organization, and takes appropriate actions to address issues as they arise The dispatch manager ensures all new commercial and residential account acquisitions processes are followed and tracked from account setup to activation Utilizes and develops the forecast model to accurately plan work, plan hours required and execute on plan to minimize cost, maximize revenue, and ensure customer demand is met Ensure Delivery and Service Managers meet all operational demands, identify gaps in resource allocation and remove potential shortfalls Collaborates directly with District Manager to develop strategic plans for the operations team to increase profitability and efficiency Celebrates successes and acknowledges disappointments in such a way that they motivate an even higher level of commitment and performance Responsible for development and management of assigned territory, daily performance goals, resource allocations and financial targets Analyzes data and provides detailed reporting of customer and market issues for assigned region and identifies potential threats and opportunities to the District Manager and colleagues Ensure business reliability through managing all health, safety and environmental programs and issues in region Provide leadership to Dispatch team to support the safety of the Dispatch Team, Drivers, Technicians and Customers Utilizing Service Technicians, Drivers, and Trucks by coordinating day-to-day interactions with Coordinator – Distribution/Service on building loads and dispatcher efficiency and affectivity Your Skills: Analytical capabilities and extreme attention to accuracy Ability to effectively lead a group of individuals to successfully achieve the goals of the dispatch department Ability to work in a time sensitive and fast paced environment Highly accountable for the success of business objectives Fast-paced environment that needs quick decision-making and multitasking capabilities. High sense of urgency a necessity Excellent communication skills, verbal and written along with presentation skills. Strong interpersonal skills High level customer service skills Experience Post secondary education is preferred experience Written and oral communication skills 3-5 years of experience in or customer service 5 years industry related management experience Oil/Gas experience is strongly preferred Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility. Job Requirements - Work Experience Gestion, Service à la clientèle Job Requirements - Education Undergraduate