Seasonal Associate Park Services Specialist (Visitor Centers)

Seasonal Associate Park Services Specialist The Anoka County Parks mission is to positively impact the quality of life in Anoka County by providing parks, outdoor recreation, and leisure services for the public. Our mission encompasses the protection of the natural environment, improving the health of citizens, and supporting a strong local economy. The department has an immediate opening for Seasonal Associate Park Services Specialist who will perform various duties. Some of the critical responsibilities of this position include providing park guests with excellent customer service and information regarding public safety and the protection of Parks department properties and natural resources. Park Services Specialists are given the opportunity to learn how seasonal administrative and management operations are run within the Anoka County parks.This is a seasonal, non-exempt, on-site position. Interviews will take place as applications are received for those selected to move forward in the hiring process.The position requires a 12-week minimum commitment to begin in April or May and may be extended through October.Salary: $18.00 to $20.00 per hour. Professional development opportunities.This position will mainly work at Bunker Hills Campground Visitor Center located at 13101 County Parkway B, Coon Rapids, MN 55433. Travel to additional visitor centers, county parks, and trails will be required. Candidate must have a reliable personal vehicle and be willing to use it for work purposes mileage will be reimbursed.Expected work hours are varied including days, evenings, weekends, and holidays, for 30-40 hours per week. This may include extended hours on weekends and holidays as required.Work schedule is primarily Wednesday through Sunday, 8:00 a.m. to 4:30 p.m. Schedule is somewhat flexible and may vary based on business needs, and at supervisor's discretion.Job duties and responsibilities include:Provide park guests with excellent customer service and information regarding public safety and protection of Parks department properties and natural resources.Oversee and assist campground and other park operations by greeting guests, providing supplies, opening, and closing facilities, etc.Respond to daily operation problems and concerns. Troubleshoot, repair, and/or contact the supervisor for assistance.Receive, mediate, and resolve customer complaints or concerns.Schedule campground reservations and assist with reservation management and campground retail operations.Assist with coordination of program and facility marketing, outreach, and participation in community events.Help schedule and train seasonal staff.Review shift reports and assist with accounting and supervision of cash handling procedures.Assist with implementation and administration of campground events and programs.Help cover visitor center and use count shifts as neededServe as work lead in the absence of supervisorAssist in managing, collecting, and recording park user count dataPerform other duties as assignedQualifications and requirements:Minimum knowledge, skills, and abilities needed:Must be at least 18 years of age or older.Must have a valid driver's license.Successfully pass a criminal history and driver's license background check.Preferred knowledge, skills, and abilities needed:Previous customer service and cash handling experience.Strong verbal and written communication skills.Ability to analyze situations and determine the best course of action for the situation.Leadership, planning, organizing, and problem solving.Detailed and accurate record keeping.Complete assigned job duties as well as maintain performance standards and goals.Establish and maintain effective working relationships with others.Read and interpret manuals and county policies and procedures.Effectively use a computer, radio, and office equipmentKnowledge of Anoka County Parks and its policiesPhysical demands and work conditions:Indoor and outdoor county worksites in all weather conditions depending on assignmentVision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades and brightness.Hearing abilities required for general and phone communication, signals, and machine soundsAssignments require several hours of varied physical activity in addition to viewing a computer screen, sitting at a desk, or walking/standingPhysical activity may include repeated bending, stooping, reaching, twisting, prolonged walking on sloped or uneven terrain, and handling/carrying equipmentCognitive abilities required include problem solving, prioritization of tasks, short- and long-term memory, interpreting and understanding written documents, and general mathematical skillsRegular lifting of 0-25 lbs., occasional lifting of up to 75 lbs.Equipment used includes computers, phones, and standard office equipment.Travel between work sites will be required by driving a county vehicle and/or a personal vehicleReasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functionsSelection process:It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.Pre-employment requirements:Anoka County has determined that successfully passing a pre-employment criminal/driving background check, drug screen and DOT physical, and/or other qualifications checks may be necessary for certain positions. Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.About Anoka County:As the fourth largest county in Minnesota, Anoka County thrives because of the diversity, dedication, determination, and innovation of our employees. United by our mission- Commitment to Excellence: Through collaborative efforts, we seek to improve lives and serve with care, integrity, and professionalism- we offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences. Together, we work toward a single purpose of serving Anoka County's 369,000 citizens in a respectful, innovative, and fiscally responsible manner. If your career aspirations resonate with our mission, we invite you to Find Your Path with Anoka County!Commitment to Affirmative Action and Equal Opportunity Employment:Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.If you require accommodations or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at 763-324-4300 and reference the posting title and number. If you have questions about the hiring process, please visit: https://www.anokacountymn.gov/4411/Application-ProcessAnoka County is an Equal Opportunity Employer, please see our EEO policy: https://www.anokacounty.us/401/Diversity-EEO