Senior Process Analyst
Overview:
As Senior Process Analyst, you will drive process improvements across MMA-Northeast to boost service delivery, quality, and productivity. You will partner with leaders across Business Insurance, Private Client Services, and Employee Health & Benefits to transform data into actionable insights. You'll lead Lean initiatives and implement Agile projects to standardize workflows and elevate customer experience. This role blends data, process design, and cross-functional collaboration to support a market-leading service proposition. You'll join a culture that values inclusivity, professional growth, and meaningful impact. Compensation / Benefits Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities
Responsibilities:
Lead LEAN improvement initiatives with cross-functional teams to enhance service delivery.
Implement projects using Agile methodology to achieve objectives.
Participate in national MMA committees related to systems, operations, and training.
Communicate clearly with internal and external customers, presenting organized, solution-focused information.
Key requirements:
- 3+ years of direct insurance experience in a corporate or professional services environment, and/or 3+ years managing process improvement projectsLEAN / Six Sigma Certification(s)
- Data analysis with data cleaning and preprocessing
- Experience with data manipulation tools such as Excel and SQLAbility to create clear reports and utilize reporting/BI tools (e.g., Microsoft Excel, Power BI)
- Strong written and verbal communication skills for presenting findings
- Data visualization skills to create charts, graphs, and dashboardsstrong communicationcollaborationproblem-solving
- ExcelSQLPower BI