Manager Associate Relations (Remote Eligible)

Description At Clarest Health, we are a leading healthcare organization committed to transforming patient care through innovative pharmacy services and personalized medication management. Our mission is to deliver high-quality, patient-centered care by leveraging technology, industry expertise, and medication data analytics to improve clinical outcomes, streamline medication management, and drive cost-effective solutions. We partner with healthcare providers and home-based caregivers to ensure the best care for every patient, enhancing patient health at every step. Our automated dispensing solutions and efficient pharmacy services improve the overall efficiency of healthcare operations while ensuring the highest standards of patient care. As a part of the Clarest Health team, you'll contribute to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation. Join us in our commitment to excellence, innovation, and improving healthcare outcomes for all. We’re seeking a Manager, Associate Relations to be a trusted partner to leaders and a key driver of how we navigate employee relations across the organization. You’ll lead complex investigations, coach managers through challenging situations, and help build the systems and practices that support a strong, accountable culture. Location: Remote (U.S. only; preference for candidates in the DMV area, as proximity to our Vienna, VA office can be helpful for periodic in-person meetings, though candidates outside this area are encouraged to apply) Salary range: $110 - $115k Reports To: Vice President of People & Culture Travel: Up to 10% What We Offer: Comprehensive Medical, Dental and Vision Insurance (as low as $13.73/pay) Paid Time Off Free Virtual Care – Telemedicine 401k with company match Referral Bonuses Life Insurance Make a difference in the lives of others! We are growing and that means more opportunities Key Responsibilities: Associate Relations Strategy & Case Ownership Own end-to-end resolution of complex associate relations matters, including investigations, performance issues, and terminations Identify patterns across cases and proactively address root causes to reduce recurrence Serve as the primary ER advisor to Talent, HR Generalists, and the People Service Center Ensure seamless handoffs and clarity of ownership across the People function Investigations & Compliance Lead thorough, impartial investigations into workplace concerns (e.g., harassment, discrimination, policy violations) Ensure documentation meets legal, regulatory, and audit standards, particularly in healthcare and multi-state environments Partner with Legal and Compliance on high-risk or escalated issues Manager Enablement & Capability Building Equip frontline and mid-level leaders to effectively manage performance, conduct, and associate concerns Deliver practical coaching, tools, and training to improve decision-making and reduce ER escalations Reinforce accountability for consistent people management practices across the organization Policy Governance & Process Discipline Interpret and enforce HR policies with consistency and clarity Drive process standardization across ER workflows to improve speed, quality, and scalability Continuously refine policies and practices to align with regulatory changes and organizational growth Data, Insights & Risk Mitigation Track and analyze ER trends (case types, volume, outcomes, cycle time) Surface actionable insights to the VP, People & Culture and senior leaders Proactively recommend interventions that improve engagement, reduce turnover risk, and strengthen culture This list of responsibilities is not exhaustive and additional tasks may be assigned as needed. Must adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer Qualifications: Bachelor’s degree in Human Resources, Business, or related field required HR certification (e.g., SHRM-CP, SHRM-SCP, SPHR) strongly preferred 5–8+ years of progressive HR experience with deep focus in associate/associate relations Proven experience managing complex investigations and advising leaders through high-risk decisions Experience supporting multi-state workforce with varying employment law requirements Experience in regulated environments (e.g., healthcare, long-term care, or similar) strongly preferred Demonstrated ability to operate effectively without a traditional HRBP layer Track record of influencing cross-functional stakeholders and driving consistent outcomes in fast-paced or growth environments Skills & Abilities: Investigations:Deep experience managing complex employee relations matters, including leading thorough, impartialinvestigationsand producing clear, defensible documentation Compliance:Strong working knowledge of U.S. employment laws and experience supporting a multi-state workforce, with the ability to apply legal and policy guidance in practice Judgment:Demonstratedability to assess risk, navigate ambiguity, and make well-reasoned decisions in high-stakes situations Influence:Proven ability to guide stakeholders at all levels, driving alignment and consistent outcomes without direct authority Coaching:Skilled in supporting managers through performance issues, sensitive employee situations, and conflict resolution with clarity and confidence Execution:Strong casemanagement skills with the ability to manage multiple priorities and delivertimely, high-quality outcomes Analytics:Data-driven mindset with the ability to analyze trends,identifyroot causes, and proactively recommend solutions to reduce risk Clarest Health is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. We are accepting applications for this role for the next 5 days. We encourage interested candidates to apply as soon as possible for full consideration.