Concierge

Concierge/ Security Overnight at Modena Green OaksShift available: PT 11pm-7am OvernightLove to make a difference in the lives of seniors?At Solera Senior Living, we are guided by our Core Values—Compassion, Communication, Commitment, and Creativity—which shape how we care for residents, support families, and work together as a team. We’re looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day. If you’re passionate about hospitality, connection, and making every interaction meaningful, we’d love for you to join our team!What Solera Offers YouA growing company with opportunities for career advancementImmediate pay access — no more waiting for paydayTuition reimbursement to support your professional growthComprehensive medical benefits with discounted gym membershipsDental, vision, life, and disability insurance401(k) retirement plan with company matchPaid holidays and paid time offEmployee Assistance Program (EAP)Perks and employee discount programsSupportive, team-oriented workplace cultureConcierge/Security Overview & ResponsibilitiesThe Concierge will create a memorable first impression by greeting and assisting visitors, families, residents; answering telephone, providing information and taking messages as required; opening and distributing mail; type file, stuff envelopes, and handle correspondence, as well as other duties specified by the HR Operations Manager.The essential duties and responsibilities of a Concierge/Security described below are representative of those a team member encounters while performing the basic functions of the position. While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.Greet visitors and family members and provide non-confidential information requested Answer the telephone promptly using the appropriate greeting for the community Sorting mail and distributing to appropriate departments Type and file correspondence and other information forms and materials Adhere to and interpret resident’s rights Adhere to and interpret the personnel policies Use of computers, calculators, copy machines, postage machines, etc. Express concern and compassion for residents and families Escort people, if necessary, to resident’s suites and other areas Keep referral, mailing list and customer information up to date. Assist with data input to appropriate databases. Assist with the processing of all required information necessary to complete a successful move-in, as requested. Perform day-to-day clerical work connected with the position. Ensure knowledge base remains current regarding aging, assisted living and dementia-specific care through continuing education. Assist with the setting-up and tearing down of special events. Encourage teamwork through cooperative interactions with co-workers and other departments. Concierge QualificationsPrevious customer service or receptionist experience preferredProficiency with basic office equipment and computer applicationsExcellent verbal and written communication skillsFriendly, courteous, patient, and able to stay calm under pressureCompassion and genuine care for older adults and their familiesStrong organizational skills with the ability to handle multiple prioritiesAbility to work collaboratively as part of a teamMust receive the annual flu vaccine (medical/religious exemptions allowed)At Modena Green Oaks, we’ve partnered with MemoMate, an AI-powered virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging for all candidates.Solera Senior Living is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.