WMS Subject Matter Expert (SME) - #353423

WMS Subject Matter Expert (SME) At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move. Job Overview WMS Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support. Shift Sunday - Thursday or Wednesday -Saturday 6:00pm - 6:00am What will you enjoy doing (duties/tasks) Configuring WMS system to meet business processes. Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT. Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary. Clearly document details of WMS issues including steps to recreate the issue when escalation is required Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations and other IT equipment associated with WMS systems. Assist training new hires on WMS Participate in cross-functional improvement projects Clearly document and communicate system change requests. Ensure adherence to WMS best practices per defined standard operating procedures and work instructions. Pursue continuous personal and organizational improvements Maintain a high level of quality in work performed. Maintains a clean and safe work environment Follows all SOP and safety guidelines. Demonstrate knowledge and understanding of business operations Possess excellent inter-personal and communication skills. Performs all other duties deemed necessary to support the WMS system and operation. The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. What you need to succeed (Qualifications, experience, skills, attributes) Solid interpersonal and analytical skills required. Good organizational and administrative skills required. Good interpersonal communication skills, both oral and written are required. Bachelor’s degree or equivalent strongly preferred. Knowledge of MS Office systems required. Warehouse Management System experience required, Blue Yonder / JDA / Red Prairie WMS and Mocha Programing experience is a plus. Knowledge of warehouse operations best practices. Generally prefer 1-4 years of related experience. Bachelors Degree or equivalent strongly preferred. Must have moderate to advanced Microsoft Office Skills (Excel, Outlook, & Teams). Must have moderate to advanced experience with WMS Platforms and be able to configure WMS systems to meet business processes. Must be able to serve as a single point of contact and liaison between Customer, Operations, and Contract Logistics Department. Must be able to analyze, trouble shoot, & resolve WMS issues wherever possible and escalate to IT if needed. Moderate understanding of IT hardware & troubleshooting (Computers, RF scanner guns, printers, etc.). Ability to quantify Continuous Improvement Change. Knowledge and understanding of General Warehousing Processes & Functions. Critical thinking and problem solving skills. Ability to work autonomously and stay on task and prioritize urgency. Accountable for ones functions and responsibilities, willing to take ownership accordingly. Comfortable jugging and prioritizing multiple high priority tasks. Team Player & Team orientated. Comfortable with speaking in the best interest of the company in customer facing situations. Capable of keeping a level head in high pressure situations. Why You will Love DB Schenker Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement. Earn up to 3 weeks' Vacation over the course of your first year + Holidays + Sick Days Career Advancement. We are strong believers in continual training and development for our people. Your success is our success Your Safety is important to us, so we will provide protective gear Health Advocacy support for you and your family Company Paid life insurance Company paid Short-Term 401(k) option How to Get Started You can begin by applying above or visit us at https://dbschenker.com/global/careers Stay Connected With Us Twitter: @DBSchenkerUSA LinkedIn: www.linkedin.com/company/dbschenker/ Facebook: @DBSchenkerAmericas Visit our Blog: www.nowthatslogistics.com DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Job Type: Full-time Pay: $69,000.00 - $78,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 12 hour shift Day shift Night shift Weekends as needed Experience: General Warehousing Processes & Functions: 1 year (Required) Warehouse management system: 1 year (Required) SAP EWM WMS: 1 year (Preferred) Work Location: In person