Store Director

Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.Loewe is seeking a Store Director to join our team for our Scottsdale Arizona location!This role will be responsible for driving the business through sales support, implementing operational policies, training, and stock management. This position leads with the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.Responsibilities & Tasks:Sales:Develop, train, and continuously empower associates towards achieving and exceeding personal and category sales objectives while applying retail excellenceDemonstrate leadership by playing an active role on the selling floor, coaching and mentoring sales teamManage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retentionMeet set category and consignment % of total business goals as defined by managementSupport the sales process as neededAssist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaintsEnsure the highest level of customer serviceEnsure compliance with corporate policies and proceduresCarry out all operational procedures as taught by the Retail Handbook and other related materialReporting:Perform daily reporting and analysis as directedVisual Merchandising:Ensure store visual merchandising guidelines are met and maintainedSupport the Visual Merchandising Manager in planning and implementing any vital changes in visual environmentReview sales frequently and take action on visual merchandising to drive increased salesStaff Training and Development:Mentor sales associates on the spot to give clear feedback based on facts and observationsProvide training and direction to staffShared responsibility for P&L of the storeMaintain inventory accuracy and shrink rates within company standards by regularly following up with operations and completing initiatives as neededQualifications & Skills:5+ years of store management experience within a luxury settingProficient digital literacyCollege degree or equivalent experienceForeign languages a plusAbility to empower others and build effective teamsStrong oral and written communication skillsAbility to mediate issues to resolve concernsDemonstrated service orientation and customer focus skillsEmployee benefits: At Fashion Group, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.