Customer Experience Coordinator - Signia Hilton Bonnett Creek

Customer Experience Coordinator - Signia Hilton Bonnett CreekThe Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.Key Job ResponsibilitiesCustomer ContactBillingData EntryCustomer EngagementOperational SupportJob QualificationsHigh School Diploma is required. Associate degree is preferred.1+ years of administrative, sales or hospitality experience preferred.Proficiency Microsoft 365 and web-based applications.Strong written and oral communication skillsStrong organizational and interpersonal skillsEncore's Service Level 100, 200 & 300 Certifications to be obtained within 90 daysAbility to multi-task and work well under pressureCompetenciesDeliver World Class ServiceDo The Right ThingDrive ResultsValue PeoplePhysical RequirementsSitting: 6-8 hours per dayStanding: 2-3 hours per dayWalking: 0-1 hours per dayStooping: 0-1 hours per dayCrawling: 0-1 hours per dayKneeling: 0-1 hours per dayBending: 0-1 hours per dayReaching (above your head): 0-1 hours per dayClimbing: 0-1 hours per dayGrasping: 0-1 hours per dayLifting RequirementsCarrying RequirementsAuditory/Visual RequirementsPushing/Pulling RequirementsWork EnvironmentHotel