Remote Learning and Development Program Associate

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf:The Learning Experience Specialist serves as a facilitator, mentor coordinator, and learner advocate within Jamf's Learning & Development team, focusing on the human elements of learning: building connections, facilitating meaningful experiences, supporting mentorship, and ensuring learners feel engaged throughout their development journey.While AI-powered systems handle administrative tasks, this role focuses on activities requiring emotional intelligence, relationship building, and human judgment. Ideal for someone energized by helping others grow, thriving on interpersonal connection, and wanting to make direct impact on employee development.This position offers excellent opportunity for launching a career in L&D with hands-on experience in facilitation, coaching, and program delivery, working closely with L&D Program Managers and Senior Manager, Learning & Development.This role is offered as remote in Minneapolis, MN, Eau Claire, WI, or Austin, TX. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in one of these three communities. What you can expect to do in this role:Course Facilitation & Workshop DeliveryCo-facilitate/facilitate development workshops with guidance from L&D Program ManagersLead New Employee Expedition sessions including Rope Team meetings, panels, and connection activitiesCreate psychologically safe learning environments and manage virtual/in-person session dynamicsAdapt facilitation in real-time based on engagement and learning needs; model inclusive practicesCapture themes and insights during sessions to inform program improvements Mentorship Program Coordination & SupportServe as primary coordinator for Jamf's employee mentorship programSupport mentor-mentee matching through intake conversations; facilitate orientations and trainingBuild mentorship community through touchpoints, office hours, and eventsConduct check-ins, troubleshoot challenges, and facilitate mentor circlesTrack relationship progress and identify trends to recommend program enhancementsPersonalized Learner Support & CoachingProvide one-on-one support for learners identifying development goals and creating learning plansConduct learning conversations to understand interests and challenges; offer encouragement and accountabilityHelp learners connect learning to role/career aspirations and reflect on development experiencesBuild trusted relationships; gather qualitative feedback through conversationsLearning Community Building & EngagementFoster community among participants through connection activities and program-specific spacesFacilitate peer learning sessions and organize informal events (lunch-and-learns, bookclubs)Identify and elevate employee stories; support employee-led learning initiativesProgram Experience & Continuous ImprovementGather qualitative insights through conversations, focus groups, and observationSynthesize feedback and test new facilitation techniques and engagement strategiesStay current on facilitation trends and adult learning best practices; participate in facilitator developmentOperational Support (AI-Augmented)Oversee AI systems managing logistics, scheduling, and communications; handle exceptions requiring human judgmentReview AI-generated communications for appropriateness; ensure technology serves learner experienceWhat we are looking for: Experience:Entry-level position – no prior L&D or HR experience required.Strong interpersonal and relationship-building skillsExcellent facilitation/presentation skills (or strong interest in developing).Experience mentoring, coaching, or supporting others' development preferred.Comfort with ambiguity and ability to adapt in dynamic environments.Core Competencies:Facilitator mindsetRelationship builderLearner-centeredInclusive, curious and reflectiveComfortable with feedbackFacilitation & Communication:Comfortable speaking to groups (virtually and in-person)Skilled at asking open-ended questions• Active listeningManaging group dynamicsReading non-verbal cues.EDUCATION & CERTIFICATIONSBachelor's Degree (required) OR equivalent combination of education and work experienceDegree in Education, Psychology, Communications, HR, Organizational Development, or related field (preferred)Facilitation or coaching/mentorship training (preferred, or willingness to pursue)#LI-RemoteHow we help you reach your best potential:Named a 2025 Best Companies to Work For by U.S. NewsNamed a 2025 Newsweek America’s Greatest Workplaces for Mental Well-beingNamed a 2025 Newsweek America’s Greatest Workplaces for Gen ZNamed one of Forbes Most Trusted Companies in 2024Named a 2024 Best Companies to Work For by U.S. NewsNamed a 2024 Newsweek America’s Greatest Workplaces for Parents & FamiliesNamed a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®Named a 2024 Best Technology Company to Work For by U.S. NewsWe know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.Our volunteer time off allows employees to support and give back to our communities.We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.Pay TransparencyAt Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.Pay Transparency Range$44,000—$72,000 USDWhat it means to be a Jamf?We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.  Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.  Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do?Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com