Delivery/AOA Specialist

Job TypeFull-timeDescriptionAOA SpecialistJob DescriptionSummaryDelivery Specialists are responsible for familiarizing customers with the use of their new vehicles by explaining and connecting the cars technology and personalizing settings on the vehicle for individual customers.Duties and responsibilitiesInspect sold vehicles to identify and physical concerns and make those on the back of the New Car delivery listMake sure that cars receive a full tank of gas before customer departs with vehicleEnsure each customer receives both sets of keys to their vehicleDemonstrate the location and use of spare tire and toolsAttach the temporary license tag on the vehicle and describe the time frame for receiving hard platesReview owner's manual and warranty literature with the customer, emphasizing the diagrams identifying lights and buttonsExplain factory complementary maintenanceThoroughly explain features and operation of controls for each vehicleAssure that the customers phone is paired and operational via BluetoothExplain factory online and in-car accounts/profiles with the customer and assist customer with registration of their car and phoneReview location and hours of the service department, ascertain that first service appointment is setConfirm that front carpet mat is properly installedAssure that We-Owe form is properly filled out and that any defects needing correction are correctly documentedConfirm with customer the best time to set up appointments for the We-Owe itemsFollow up with customers to schedule factory-required delivery appointments in-store and at homeMaintain New Car delivery bay by sweeping and keeping the area free of debrisReturn key boxes to make-ready department dailyAssist with physical inventoryAssist in maintaining key securityPerform various duties as needed; locate cars for dealer trade, follow salesperson to deliver vehicle, help fill in front lot