Senior Technical Learning Experience Designer

Job Title: Senior Technical Learning Experience DesignerLocation: Kennesaw, GeorgiaRegular/Temporary: RegularFull/Part Time: Full-TimeJob ID: 295583About UsAre you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!Location(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.Job SummaryDevelops, tests, maintains, analyzes, and delivers training programs and related materials to faculty, staff, and students in support of University academic, operational, and research technologies. Develops training curriculum and practical exercises and facilitates online and classroom training sessions.ResponsibilitiesDesigns and delivers training programs using LMS platforms and authoring tools; creates online, blended, and microlearning contentLeads training workstreams for campus initiatives; manage timelines, stakeholders, and deliverables using project toolsFacilitates webinars, workshops, and coaching sessions; ensure accessibility and engagement.Evaluates training effectiveness via analytics and feedback; implement improvementsProvides advanced troubleshooting and support for complex technical learning issuesRequired QualificationsEducational RequirementsBachelor's degree from an accredited institution of higher education in related fieldRequired ExperienceFive (5) years of related training or technical writing experience demonstrating a progression of dealing with increasingly complex projects.Preferred QualificationsAdditional Preferred QualificationsKnowledge of LMS platforms such as D2L Brightspace, Blackboard Learn, Canvas; eLearning tools such as Articulate, Captivate, Camtasia; and video platforms such as Kaltura is a plus.Knowledge of accessibility standards (WCAG 2.2 AA, Section 508) and compliance best practices.Familiarity with AI-enabled tools (Microsoft Copilot) and FERPA/PII compliance.Preferred Educational QualificationsAn advanced degree from an accredited institution of higher education in a related fieldA degree in Instructional Design, Learning Sciences, Education Technology, Information Systems, or a related field.Knowledge, Skills, & AbilitiesABILITIESAble to translate complex technical concepts into clear, business-friendly language for non-technical audiencesAble to lead training for diverse audiences and modalitiesAble to work collaboratively with faculty, staff, students, and SMEsAble to handle multiple tasks or projects at one time meeting assigned deadlines and adapt to emerging technologies and institutional goalsKNOWLEDGEExpertise in Microsoft 365, LMS platforms (Canvas, D2L, Blackboard), and eLearning tools (Articulate Storyline, Captivate, Camtasia), video and multimedia productionFamiliarity with accessibility standards (WCAG 2.2 AA, Section 508), Universal Design for Learning (UDL), and compliance best practicesFamiliarity with Smartsheet and other project or task management tools for organizing timelines and deliverablesKnowledge of learning analytics and data visualization tools (Power BI); ability to evaluate and improve training effectivenessExperience with AI-enabled tools (Microsoft Copilot, M365 Copilot) and prompt design for learning contentSKILLSExcellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, facilitation, and presentation skillsSkilled in webinar delivery, virtual facilitation, and creating interactive learning experiencesStrong troubleshooting and problem-solving mindset; adept at resolving technical learning issuesProficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)Strong attention to detail and follow up skillsStrong customer service skills and phone and e-mail etiquette and collaboration skillsUSG Core ValuesThe University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.Equal Employment OpportunityKennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.Other InformationThis is not a supervisory position.This position does not have any financial responsibilities.This position will not be required to drive.This role is considered a position of trust.This position does not require a purchasing card (P-Card).This position may travel 1% - 24% of the timeBackground CheckStandard EnhancedEducationPer the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdfJ-18808-Ljbffr