UX Designer
Overview:
In this role you will lead the UX for three public-safety products, guiding research-driven design decisions. You will conduct and own research activities, collaborating with a UX researcher and cross-functional partners to translate insights into build-ready designs. You'll prototype in code, leverage AI tools, and contribute to a shared design system to ensure consistent, scalable experiences. You help shape product strategy through discovery, validation, and close collaboration with product managers and engineers. This position offers hands-on impact in a mission-driven, AI-forward environment with opportunities to mentor and evolve your research-led design approach. Compensation / Benefitscomprehensive benefits package 401(k) with matchflexible work arrangementsgenerous time offtuition reimbursementpet insurance
Responsibilities:
- Lead design for three public sector products (Target Solutions, Check It, Guardian Tracking)
- Plan and conduct research via customer calls, sessions, usability tests, and concept validation
- Collaborate with UX researcher on studies and progressively run independent research
- Synthesize insights into actionable design decisions for product teams
- Build interactive prototypes in code using AI tools and validate with users
- Contribute to design system and patterns for consistent product experiences
- Collaborate with product managers, owners, and engineers in agile sprints
- Communicate design rationale and research findings to stakeholders
- Participate in critiques and help shape team processes
Key requirements:
- 3+ years designing digital products (enterprise or SaaS)
- Hands-on UX research experience (planning studies, interviews, usability tests)
- Portfolio or case studies showing research-informed design decisions
- Strong curiosity about people and work; can build rapport quickly on customer calls
- Comfort with ambiguity and extracting learnings to move forward
- Clear communication and storytelling with customers and technical partners
- Interest in AI-assisted design; willingness to prototype in code (coding experience not required)
- Experience in agile product teams
- Familiarity with accessibility and designing for scale
- Bachelor's degree in Design, HCI, Human Factors, Psychology, Anthropology, or related field (or equivalent)
Curiosity
Strong communication
EmpathyUX research methods (interviews, usability tests, surveys)
Prototype in code (AI tools like Claude Code)
Design systems and pattern libraries