Full Stack Software Engineer

We're working with a leading technology solutions provider specializing in optimizing contact center operations and workforce management for global clients.The Role Develop and implement features across the Workforce Management (WFM) and broader contact center platforms. Actively participate in design discussions and delivery planning, shaping product development. Build and integrate with Amazon Connect for call volumes, agent performance, and scheduling data. Create cloud-native services and full-stack components using modern patterns like containerization and CI/CD. Work within a team adhering to stringent data privacy and security standards (GDPR, CCPA, PCI DSS). Contribute to contact center routing logic or voice/telephony components (Kamailio / FreeSWITCH) where applicable.What You'll Need 6-10 years of professional full-stack software engineering experience (backend + frontend). Proven track record of shipping production systems in cloud-native environments, preferably AWS, with comfort in Kubernetes and Docker. Demonstrated ability to collaborate directly with client teams on design and architecture discussions. Solid experience in API design and integration, particularly with third-party or internal platform APIs (Amazon Connect experience is a strong plus). Prior experience in Workforce Management (WFM) software development is a plus. Background in contact center routing or voice/telephony development (Kamailio or FreeSWITCH) is beneficial.What's On Offer Opportunity to significantly impact contact center and WFM solutions. Work in a collaborative environment with a focus on cutting-edge cloud technologies. Direct involvement in shaping product design and technical direction.Apply via Haystack today!