Change Manager

Job Title: Change Manager (L2)Location: RemoteMode : Contract Job DescriptionLeading the change management activities within a structured process framework.Designing the strategic approach to managing change and support operations that fall within the domain of change management.Evaluating the change impact and organizational readiness to limit potential risk.Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate userbase.Evaluating the risk of change and providing actionable guidelines on reducing the impact.Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk.Conduct post-implementation reviews to assess the decisions and performance related to the change request.Review and record requests for change (RFCs)Categorize change requestsPrioritize changes according to business objectivesManage the transition of changes from the development team to operationsAccept or reject RFCsConvene the change advisory board (CAB) meetingsCoordinate the building, testing, and implementation of changesMediate conflicts related to the change where necessaryCreate and circulate the change scheduleMaintain all change documentation (policies, procedures, templates, etc.)Produce management reportsKnowledge in related ITIL processes including incident management, problem management, Configuration ManagementMinimum 3-5 years experience handling change management process with experience in Servicenow ToolITIL Certification.Thanks & RegardsBhavesh Sharmabhavesh@applabsystems.com