Front Desk Associate

University Retina Job Posting University Retina is a full-service practice that specializes in helping patients heal eyesight-robbing diseases of the retina, vitreous, and macula. Led by a team of board-certified ophthalmologists and retina specialists, the practice has locations in Oak Forest, Bedford Park, Lemont, Lombard, and Lincolnwood, Illinois.With a dedication to education, technology, charity, and compassionate care, the University Retina team strives to provide patients with the highest level of retinal care in the world. The physicians diagnose and treat retinal-related conditions, including macular degeneration, diabetic retinopathy, retinal detachment repair, and other disorders of the retina, vitreous, and macula.All University Retina offices are equipped with state-of-the-art technology, and each patient's treatment plan includes the most current and effective therapies or services available.Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.Pay Range - $18.00-$20.00/hr. Commensurate with experienceResponsibilities Displays high level of professionalism and gives superb customer serviceObtains and reviews patient demographic and insurance information for accuracyVerifies insurance and collects copays, co-insurance, and outstanding balancesEnsures all patient intake forms are signed and completeAnswers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/faxSchedules appointmentsProcesses medical record requests per policies and proceduresCoordinates with Clinical Staff to ensure optimal patient experienceQualifications Education:High School Diploma or Equivalent CertificateRequired Skills:Minimum 2 years of experience in a medical office/health care settingMinimum 2 years of health care insurance experienceStrong computer knowledge and skills with a minimum typing speed of 30 WPMStrong desire to assist others and provide excellent customer serviceMust be highly dependable and organizedOutstanding interpersonal skillsAn impeccably clean, polished, professional imageThe ability to learn quickly, retain training, problem solve and think independentlyPreferred Skills:Understanding of medical terminologyCompany Benefits We offer a competitive benefits package to our employees:MedicalDentalVision401k w/ MatchHSA/FSATelemedicineGenerous PTO PackageWe also offer the following benefits for FREE:Employee Discounts and PerksEmployee Assistance ProgramGroup Life/AD&DShort Term Disability InsuranceLong Term Disability InsuranceEyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.