Business Analyst (327)

OverviewiTech AG is seeking a Junior Business Analyst to support the design, delivery, and optimization of ServiceNow solutions. The ideal candidate will act as a bridge between business stakeholders and technical teams, translating requirements into well-defined user stories and ensuring successful Agile delivery.Roles And ResponsibilitiesEngage with stakeholders to gather, document, and validate business requirementsTranslate business needs into clear, structured user stories with acceptance criteriaConduct process analysis and identify improvement opportunitiesFacilitate workshops, discovery sessions, and backlog grooming sessionsDocument functional requirements, process flows, and use casesAnalyze and define requirements across ServiceNow moduleUnderstand platform capabilities and recommend standard OOB solutions where possibleSupport UAT planning and executionAssist in release documentation and change communicationsEnsure alignment with platform governance and best practices established by iTech AGOther duties as assignedMinimum Qualifications1+ year of experience as a Business AnalystExperience writing user storiesAbility to work cross-functionally with business and technical stakeholdersStrong documentation and communication skillsMust be able to pass a company background checkAbility to obtain and maintain a public trust with future project placementSECURITYPursuant to government contracts, US Citizenship is requirediTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.