Customer Service Representative

Customer Service Representative Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. We take pride in using safe, ethical practices and go above and beyond to exceed customer expectations every day. We are proud to have earned a place on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 to 2025, as well as the 2021 Better Business Bureau Torch Award for Ethics. These recognitions reflect our commitment to quality and integrity in everything we do. Additional recognitions include:Recognized in the PCT Top 100 as one of the largest and fastest-growing pest control companies in North AmericaNamed to the Gator100 List of fastest-growing Gator-led companies four years in a row, ranking No. 24 in 2025Ranked #1 Pest Control Company in Florida by Top Rated Local based on more than 10,000 five-star reviewsWinner of the 2023 FLCAJ Readers' Choice Platinum Award for pest control servicesYour Opportunity:We are searching for a polite, professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. This position will handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.Handle many inbound and outbound calls to current and potential customersIdentify the needs of customers, resolve issues, and provide solutionsIdentify and escalate issues to supervisors as neededSchedule and plan services and appointmentsRespond in a timely manner to customer calls, texts, voicemails and emailsAnswer calls from potential new clients and schedule our sales team to meet with them for free inspectionsAssist management, technicians and salespeople with day-to-day requestsCollect service payments from customers and call/text/email past due accountsCommunicate regularly with field technicians to coordinate service schedules and timesWhat We Offer:Comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you!Employee Assistance Program (EAP): As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support.Paid Vacation and Holidays401k with up to 4% company matchingPaid TrainingEmployee DiscountsEmployee Referral Bonus ($2,000)Requirements:Previous customer service experience requiredCall center experience strongly preferredExperience with customer relationship management (CRM) software strongly preferredWorking knowledge of office equipment and softwareEntry-level knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etcAbility to work a full time Monday-Friday schedule with occasional SaturdaysMust be able to type at a minimum of 40+ words per minute (WPM)High School Diploma or equivalentExceptional written, verbal, and interpersonal communication skillsBilingual in English/Spanish is preferred but not requiredWhy Native Pest Management:At Native Pest Management, we focus on creating long-term careers for our employees with clear paths for growth. Our goal is to become the largest privately held pest control company in Florida, which will continue to open doors for advancement.With over 10,000 five-star reviews across platforms like Google, Yelp, and Angie's List, our team takes pride in delivering exceptional service that keeps customers coming back and referring us to others. That reputation is a direct reflection of the hard work and professionalism of our staff.The pest management industry is rapidly expanding and offers a recession-resistant career path.We are committed to providing valuable, comprehensive, and affordable benefits to our employees. Each year, we review our programs to ensure they continue to meet these goals and support our team's evolving needs. We're committed to your success now and in the future.Military veterans are encouraged to apply! Bilingual in English/Spanish is preferred but not required.What to Expect During the Hiring Process:Once you submit your application, our HR team may reach out for an initial phone or Zoom interview. Candidates who move forward may then be invited to an additional follow-up interview, either via Zoom or in person at one of our nearby offices.Background Check Statement:Native Pest Management conducts pre-employment screening for all positions which includes a criminal background check, drug screen, clean driving record review, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.Native Pest Management is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, or any other status protected by federal or Florida law. Employment requires current eligibility to legally work in the United States.