Customer Service Representative

Customer Service RepresentativeNative Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. We take pride in using safe, ethical practices and go above and beyond to exceed customer expectations every day. We are proud to have earned a place on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 to 2025, as well as the 2021 Better Business Bureau Torch Award for Ethics. These recognitions reflect our commitment to quality and integrity in everything we do. Additional recognitions include: Recognized in the PCT Top 100 as one of the largest and fastest-growing pest control companies in North America Named to the Gator100 List of fastest-growing Gator-led companies four years in a row, ranking No. 24 in 2025 Ranked #1 Pest Control Company in Florida by Top Rated Local based on more than 10,000 five-star reviews Winner of the 2023 FLCAJ Readers' Choice Platinum Award for pest control services Your Opportunity: We are searching for a polite, professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. This position will handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Handle many inbound and outbound calls to current and potential customers Identify the needs of customers, resolve issues, and provide solutions Identify and escalate issues to supervisors as needed Schedule and plan services and appointments Respond in a timely manner to customer calls, texts, voicemails and emails Answer calls from potential new clients and schedule our sales team to meet with them for free inspections Assist management, technicians and salespeople with day-to-day requests Collect service payments from customers and call/text/email past due accounts Communicate regularly with field technicians to coordinate service schedules and times What We Offer: Comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you! Employee Assistance Program (EAP): As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support. Paid Vacation and Holidays 401k with up to 4% company matching Paid Training Employee Discounts Employee Referral Bonus ($2,000) Requirements: Previous customer service experience required Call center experience strongly preferred Experience with customer relationship management (CRM) software strongly preferred Working knowledge of office equipment and software Entry-level knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etc Ability to work a full time Monday-Friday schedule with occasional Saturdays Must be able to type at a minimum of 40+ words per minute (WPM) High School Diploma or equivalent Exceptional written, verbal, and interpersonal communication skills Bilingual in English/Spanish is preferred but not required Why Native Pest Management: At Native Pest Management, we focus on creating long-term careers for our employees with clear paths for growth. Our goal is to become the largest privately held pest control company in Florida, which will continue to open doors for advancement. With over 10,000 five-star reviews across platforms like Google, Yelp, and Angie's List, our team takes pride in delivering exceptional service that keeps customers coming back and referring us to others. That reputation is a direct reflection of the hard work and professionalism of our staff. The pest management industry is rapidly expanding and offers a recession-resistant career path. We are committed to providing valuable, comprehensive, and affordable benefits to our employees. Each year, we review our programs to ensure they continue to meet these goals and support our team's evolving needs. We're committed to your success now and in the future. Military veterans are encouraged to apply! Bilingual in English/Spanish is preferred but not required. What to Expect During the Hiring Process: Once you submit your application, our HR team may reach out for an initial phone or Zoom interview. Candidates who move forward may then be invited to an additional follow-up interview, either via Zoom or in person at one of our nearby offices. Background Check Statement: Native Pest Management conducts pre-employment screening for all positions which includes a criminal background check, drug screen, clean driving record review, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Native Pest Management is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, or any other status protected by federal or Florida law. Employment requires current eligibility to legally work in the United States.