Senior Application Support Engineer (Workday)

Hybrid in Boston, MAQUALIFICATIONS Required5–7 years of experience in application or production support within enterprise environmentsProven ability to thrive in fast-paced, high-performing team settingsStrong analytical and troubleshooting skills with a focus on complex system issuesExperience managing incidents end-to-end and collaborating effectively across cross-functional teamsHands-on experience with Supporting Workday Financials and/or HCMProficiency in Workday integrations, including EIB, custom reports, and scheduled processesDemonstrated ability to diagnose and resolve Workday integration errors and warningsExcellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriatelyProactive problem-solver with a focus on reducing recurring issues and improving user experienceOwnership of case management processes, including coordinating with vendors to escalate and resolve product defectsSelf-motivated and resourceful, with the ability to independently research and troubleshoot issues before escalatingPreferredSalesforce experience, including administration or data managementFamiliarity with integration tools and job schedulersKnowledge of ITIL practicesExperience with scripting or BI toolsExperience with Workday StudioExperience managing Workday custom validations (e.g., Supplier Invoices, Time Tracking, etc.)Exposure to AWSWorking knowledge of SQL Financial services experienceWorkday Certifications a plus