Healthcare Claims Call Center Team Lead - Washington, DC (On-site)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.SummaryAs a Healthcare Claims Call Center Team Lead at Gainwell, you will support a team handling medical claims inquiries, customer service, and healthcare support operations within a high-volume contact center environment.You will serve as a senior team member and subject matter expert, assisting with complex healthcare claims issues, Medicaid-related inquiries, and customer interactions, while helping guide and support less experienced agents. This role plays a key part in ensuring accurate claims support, strong customer experience, and operational efficiency.Your role in our missionSupport daily operations of a healthcare claims call center, handling high-volume inbound calls and resolving complex customer inquiriesAssist team members with medical claims questions, escalations, and issue resolution, ensuring accurate and timely responsesDocument customer interactions, update records, and maintain data integrity within claims and contact center systemsMonitor daily workflows and reports to ensure SLA adherence, quality standards, and policy compliancePartner with leadership to support training, coaching, and onboarding of new or less experienced agentsWhat we're looking for3+ years of experience in a healthcare, health insurance, or medical claims call center environmentExperience handling medical claims inquiries, Medicaid/Medicare support, or healthcare customer serviceAbility to work in a high-volume contact center environment, managing multiple priorities efficientlyFamiliarity with contact center tools (e.g., Avaya, Verint, CxOne) and claims or healthcare systemsStrong communication, problem-solving, and organizational skills with attention to detailWhat you should expect in this roleOnsite position located at Gainwell Technologies, 1111 19th St NW, Suite 1000, Washington, DCWork schedule: Monday to Friday, 8:00 AM to 5:00 PM, in-office with no remote flexibilityOpportunity to grow within healthcare claims operations and leadership developmentA collaborative, team-oriented environment focused on service excellence and continuous improvementExposure to Medicaid programs, healthcare operations, and cross-functional support teams*This posting is intended for pipelining. We will accept applications on an ongoing basis.#LI-ONSITE#LI-LThe pay range for this position is $50,000 - $55,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.