Account Manager

Base pay range$160,000.00/yr - $190,000.00/yrAbout K1xAt K1x, we are revolutionizing the tax software sector with innovative technology that brings clarity, efficiency, and control to intricate K‐1 and partnership reporting. Our platform empowers top firms and institutions by streamlining data management, automating compliance processes, and providing insights that enhance client results. As a rapidly growing Series B SaaS company, we have earned the trust of tax and accounting professionals who appreciate accuracy and collaboration. Each team member contributes directly to how clients engage with our technology and services, with Account Managers being pivotal to this goal.Role OverviewAs an Account Manager at K1x, you will be the main contact for a portfolio of clients within the tax and financial services industry. The role is dynamic and demands high levels of ownership, presenting new challenges and opportunities daily to address significant client issues. It is particularly well‐suited for individuals who excel in diverse, action‐oriented environments and prefer direct interaction with clients over extended enterprise processes.Your responsibilities include managing renewals, promoting usage, and uncovering growth opportunities while cultivating long‐lasting relationships based on trust and measurable success. You will facilitate Quarterly Business Reviews (QBRs), oversee intricate renewals and upsell strategies, and work closely with the Product, Support, and Finance teams to ensure clients fully benefit from K1x's offerings.Client Ownership and RetentionOwn a portfolio of clients, driving satisfaction, renewal, and growthServe as a trusted advisor who understands client workflows, goals, and metricsLead renewal and expansion discussions with insights and commercial positioningStrategic Partnership and QBRsLead business reviews with key stakeholders to reinforce ROI and identify growth areasBuild annual and quarterly account plans aligned to client priorities and K1x objectivesTranslate usage and performance data into actionable recommendations for clientsCross‐Functional CollaborationPartner with Product, Finance, and Commercial teams to drive results and timely resolutionSurface client insights and product feedback to help shape roadmap prioritiesPartner with Sales on cross‐sell and expansion initiatives within assigned accountsAdoption and Value RealizationMonitor account health metrics and proactively address adoption gapsCoach clients on best practices and new features to drive ongoing platform engagementUse data storytelling to demonstrate impact and deepen client investment in K1xEscalation ManagementLead client escalations with clarity and composureCoordinate internal teams to deliver effective solutions quicklyMaintain transparency and trust throughout the resolution processRequirementsSpend the majority of your time engaging directly with clients through meetings, QBRs, and strategic discussionsOwn client renewals while partnering with sales to drive additional account expansionDeliver compelling QBRs and executive updates that connect value to measurable business outcomesUse adoption data and client feedback to identify risk early, strengthen engagement, and lead cross‐functional resolutionBuild relationships of trust that position K1x as a long‐term partner rather than a vendorWhat you Bring5+ years of experience in Account Management or Enterprise Sales within SaaS, ideally in tax technology, financial software, or related fieldsProven ability to own renewals, manage complex accounts, and negotiate contractsStrong understanding of tax workflows and reporting such as K‐1, partnership, or fund structuresExperience presenting to senior decision‐makers and running structured business reviewsData mindset with comfort using CRM and analytics tools to forecast and monitor client healthExcellent communication and relationship skills with a consultative, solutions approachExperience in a startup or high‐growth environment, with a desire to shape how things are built and improved as the business scalesBenefitsUnlimited vacation policy and sick time plus holidaysPaid parental leaveFully remote opportunityHealthcare benefits and 401(k)Be part of a team redefining how tax professionals manage complex reporting through automation and insightWork directly with leading firms and institutions at the center of the tax and financial ecosystemCollaborate with smart, mission‐driven peers who take pride in solving hard problems together#J-18808-Ljbffr