Technical Support Analyst

Pay Rate: $28/hr on W2Terms of Employment • W2 Contract, 4 months• This position is onsite.• The office is located in Newark, Delaware.Overview Our client is seeking a Technical Support Jr to drive the transformation and enhancement of their Organizational Change Management (OCM) SharePoint site. This role presents an exceptional opportunity to serve as the central resource elevating enterprise-wide change management capabilities and directly impacting executive operations. You will consolidate resources, implement strategic site governance, and optimize user experience to create a seamless self-service platform for senior leaders, project teams, and change practitioners.Responsibilities • Serve as the primary resource dedicated to enhancing, consolidating, and organizing the OCM SharePoint site to improve usability, content organization, and overall employee experience.• Consolidate and organize OCM tools, templates, job aids, and learning resources into a centralized enterprise hub.• Improve site navigation, discoverability, and self-service capabilities for leaders, sponsors, project teams, and change practitioners.• Gather and implement stakeholder feedback to support content governance and maintain long-term site consistency.• Support hardware installation, configuration, and maintenance while delivering high-level IT support tailored for executive floors and high-level leadership.• Perform routine troubleshooting and manage technical support tasks in an office environment, maintaining flexibility to work outside regular business hours during major refresh cycles.Required Skills & Experience • A degree in Computer Science, Information Technology, or a related field is preferred.• 2–3 years of proven experience in an IT support or technician role, with a focus on hardware installation, configuration, and maintenance.• Strong knowledge of PC hardware, software, and operating systems, particularly Windows and MacOS.• Hands-on experience with SharePoint site enhancement, content organization, and navigation optimization.• Executive presence suitable for working directly with highest-level executives.• Excellent problem-solving abilities, strong attention to detail, and top-tier organizational skills to manage multiple tasks simultaneously.• Strong verbal and written communication skills with a customer-focused approach to explain technical concepts to non-technical users.Preferred Skills & Experience • Relevant technical certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials.