Product Engineer / App Dev

Objective: To build and evaluate a lot of products across a lot of brands. The person in this role is the technical eyes and ears of the US product team, working through new products, prototypes, and samples to make sure what we’re putting in front of customers performs the way it should.This isn’t a desk job. It’s hands-on, detail-oriented work that sits at the intersection of engineering, product, and quality. You’ll be the person who catches problems early, documents them clearly, and works with the team to get them resolved.You’ll work as part of a growing engineering team within the US PD function, collaborating closely with the wider product team and reporting directly to the Senior Product Manager.Language Requirement: Fluency in Mandarin Chinese is required for this role . This position involves direct, ongoing communication with our Chinese manufacturing partners. Candidates who are not fluent in Mandarin will face significant limitations in performing core responsibilities.Job RequirementsProduct Evaluation and TestingReview and evaluate prototypes and samples against technical requirements — covering optics, electronics, electrical safety, thermal management, mechanical safety, and robustnessUnderstand and test lighting fixtures from a user perspective, not just a technical oneDiagnose product issues, recommend corrective actions, and document findings clearlyEvaluate and update software on prototypes and provide feedback on current and future product developmentQuality and Fault ManagementWork with QC teams on faults and issues as they ariseOwn issues from initial identification through to resolution — not just flag them and move onReview and confirm the accuracy of technical manuals, data sheets, and product specificationsFactory CommunicationCommunicate directly with Chinese manufacturing partners on technical issues, feedback, and product queries — in MandarinMandarin fluency is essential: most products are manufactured in China, and direct communication removes friction that costs time and qualityTeam SupportSupport the Senior Product Manager and product team day to dayCritically analyze technical issues and bring clear thinking to the teamOffer feedback and suggestions on products in developmentCoding and App DevelopmentCoding or software development experience is valued and would be put to useAs the app development function grows, there is opportunity to contribute directly to app projectsExperience with any programming language, scripting, or app development is relevant — breadth of exposure matters more than depth in a specific languageAn interest in how hardware and software connect is particularly useful given the nature of our productsEducation And/or ExperienceSolid understanding of entertainment lighting systems — mechanical, electrical, and opticalExperience working with or on DMX lighting setupsWorking knowledge of DMX, Art-Net, and sACN protocolsPrecise fault reporting and documentationStrong communication skills — able to explain technical problems clearly to non-technical stakeholdersFamiliarity with lighting control desks — ChamSys experience is a plus, but training can be providedSome coding or software development experience — not a requirement, but valuedFluency in Mandarin Chinese - required. This role involves direct factory communication and Mandarin fluency will meaningfully determine effectiveness in the position.Physical DemandsWhile performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand, and walk. The employee may be required to lift and/or move up to ten pounds without assistance and at times up to 50 lbs.Working ConditionsWork is performed primarily in a standard office environment but may involve exposure to moderate noise levels from printers and other peripherals. The employee may be exposed to bright lights from product fixtures.Language Requirement: Fluency in Mandarin Chinese is required for this role .