Genesys Developer (Chatbot & CX) Remote Contract

Role: Genesys Developer (Chatbot & CX) Location: 100% Remote Long Term Contract - W2 / C2C Job Overview: We are seeking a skilled Genesys Developer with hands-on experience in Chatbot integration, Customer Experience (CX) optimization, and Genesys Cloud/Genesys Engage platforms. The ideal candidate will design and develop customer-centric contact center solutions leveraging AI-based bots, IVR flows, and digital channels to enhance user engagement and business outcomes. Key Responsibilities:Design, develop, and deploy Genesys Cloud CX solutions including chatbots, voicebots, and digital channels (chat, SMS, email, etc.)Build and maintain Dialogflows, Architect call flows, and IVR configurationsIntegrate chatbots and AI services (Google Dialogflow, Amazon Lex, etc.) with GenesysCollaborate with UX/UI and business teams to enhance customer journey mappingImplement API integrations with backend systems for real-time data accessTroubleshoot and optimize Genesys call flows, bot behavior, and performanceMonitor customer interactions and propose improvements to CX strategyStay up to date with Genesys Cloud CX features, releases, and best practices Required Skills & Experience:Overall IT Experience: 8-12+ Years4+ years of experience as a Genesys Developer (Cloud or Engage)Strong hands-on experience with Genesys Cloud CX, Architect, and IVR developmentProficiency with Chatbot frameworks like Google Dialogflow, Amazon Lex, or Genesys Bot FlowSolid understanding of CX principles and ability to design engaging customer journeysExperience integrating with REST APIs, web services, and CRM toolsKnowledge of JavaScript or Python for bot and API scripting (preferred)Experience with call routing, IVR design, queue management, and reportingStrong communication skills and ability to work with cross-functional teams Nice to Have:Genesys Certifications (Genesys Cloud CX Developer or similar)Exposure to AI/ML integration in contact center use casesKnowledge of Speech Analytics, Sentiment Analysis tools If interested to apply: please share resume to sanghab@acestackllc.com